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Original topic:

Rakuten app gone from my M5 smart monitor. How to get it back?

(Topic created on: 15-10-2021 11:30 AM)
Members_IHeBzaA
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I've got a nifty new M5 24" smart monitor. It came with Rakuten installed. However, after resetting the monitor in the menu, the Rakuten app has disappeared. It's not in the app store, so I can't reinstall it.

Some Ratuten movies appear on the home screen. If I choose one, it says I can watch the movie after installing the Rakuten app, and there is an 'Install' button. But clicking this just then says the app is not compatible.

Anyone know how to get it back again?

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3 REPLIES 3
Tjkakorat
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Just disappeared on mine too...help!!!
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Members_IHeBzaA
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Once the Rakuten app developers realise it is gone from the App store it will be quick and easy for them to fix it, I'm sure.

But there doesn't seem to be any way to tell them. I've notified both Samsung and Rakuten tech support, but I wasn't left with any feeling of confidence that they understood what they needed to do.

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carmelthornton
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Has anyone managed to solve this problem yet?  Rakuten app still awol on my monitor. 

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