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Original topic:

Rakuten app gone from my M5 smart monitor. How to get it back?

(Topic created on: 15-10-2021 11:30 AM)
Members_IHeBzaA
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I've got a nifty new M5 24" smart monitor. It came with Rakuten installed. However, after resetting the monitor in the menu, the Rakuten app has disappeared. It's not in the app store, so I can't reinstall it.

Some Ratuten movies appear on the home screen. If I choose one, it says I can watch the movie after installing the Rakuten app, and there is an 'Install' button. But clicking this just then says the app is not compatible.

Anyone know how to get it back again?

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Tjkakorat
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Just disappeared on mine too...help!!!
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Members_IHeBzaA
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Once the Rakuten app developers realise it is gone from the App store it will be quick and easy for them to fix it, I'm sure.

But there doesn't seem to be any way to tell them. I've notified both Samsung and Rakuten tech support, but I wasn't left with any feeling of confidence that they understood what they needed to do.

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carmelthornton
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Has anyone managed to solve this problem yet?  Rakuten app still awol on my monitor. 

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solessantos
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Después de restablecer el monitor en el menú, la aplicación Rakuten ha desaparecido, también en mi Monitor M7 de 32"

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carmelthornton
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I contacted Samsung customer services ( UK) about this,  and was told that the APP was removed at Rakuten's request.  It had been included on the monitor by mistake and was removed remotely by a Samsung update.  However, as Samsung were still advertising the monitor for sale with Rakuten installed  when I contacted them some weeks after the update  I'm not sure what to believe.  When challenged with this information Samsung declined to comment further.  I have put in an official complaint which has been ignored.