My TV is connected to a Pioneer AV receiver via HDMI and an optical cable. (Optical for when we plug stuff straight into the TV or watch Prime, etc and want surround) The TV keeps displaying "Setting up external speaker with Universal remote", then fails as no external speaker is connected. So I go into the settings, set the output to Optical (for the 300th time) and watch as it runs through the process again, setting the output back to speaker without me touching anything. So I set it back to optical and then it's fine. For a random time then it does it all again. Sometimes it'll do it a dozen times in an hour, sometimes it'll go for several hours without doing it.
I've disconnected everything, updated the firmware and done a factory reset. Still does it. Reconnected everything, still does it. Unplugged the optical cable and set it to speakers, still does it. Nothing I do stops this.
Has anyone found a solution for this? Running into this issue and it's driving me crazy. Sound is literally coming out of the soundbar, but it's giving me this popup every few minutes!
@Stooby2my universal remote is the appleTV remote. i really would prefer to use the appleTV to control everything. ALSO, it worked perfectly fine for the past few months, but the problem just started a few days ago. I even tried to reset everything to factory settings.
It took me a year to figure this out. You’re seeing this error because you have two connections out of your TV (Optical and HDMI).
I fixed this issue by removing the optical cable. I’m only using an HDMI cable from the TV to the receiver.
Any external device you plug in to your TV will use the HDMI connection for surround sound.