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Original topic:

QLED-Q6FN does not show the HDR10+ Icon when streaming Amazon Prime Video HDR10+ content

(Topic created on: 08-05-2020 01:30 PM)
Gilson
Apprentice
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TV

Hi,

 

  QLED-Q6FN (QN55Q6FNA) is supposed to have HDR10+ support. However, it does not show the HDR10+ sign when I play HDR10+ content using the Amazon Prime Video such as Jack Ryan as it should. It only shows HDR just like this picture maxresdefault

  In another Samsung QLED TV I can see the sign correclty, just like this picture

HDR10+.jpg

  I am running the firware version T-KTM2AKUC-1294.1, BT - S

 

Can you please help me solve this problem?

Thanks

Gilson

1 Solution


Accepted Solutions
Solution
Gilson
Apprentice
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TV

Just an update on this one: Samsung has confirmed that QLED-Q6FN does not have HDR10+ support. They have agreed to replace my TV with a QN65Q70R which does have HDR10+ support.
I encourage you all who are having the same problem to try do the same.

View solution in context

5 REPLIES 5
Gilson
Apprentice
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TV
Anybody?
jbentham84
First Poster
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TV

I am seeing the same thing, did you ever get this figured out by chance?

LioRes
First Poster
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TV

Same here(q6fn 65)

Does it even play the content as hdr10+ at all?

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Solution
Gilson
Apprentice
Options
TV

Just an update on this one: Samsung has confirmed that QLED-Q6FN does not have HDR10+ support. They have agreed to replace my TV with a QN65Q70R which does have HDR10+ support.
I encourage you all who are having the same problem to try do the same.

araujovp
First Poster
Options
TV

Hi Gilson,

I have a Q6FN, I'll try mine too.

 

Thanks.

0 Likes