Paramount Plus App Scrambled

[klirot]

I have two 2017 Samsung TVs and have the Paramount+ app installed on both. It has always been slow and buggy, but now is totally unusable. Currently the app loads. I can select my profile. I can browse content, manage watch list, etc. Everything works fine until I select a show to watch.

When I start watching a show, the ad for other content usually plays fine. The recap sometimes works. But, when it gets to the show the picture is scrambled and there is no audio. Until recently, I could exit the show, press play again and it would usually play fine on the second or third attempt. But now no number of attempts will work. I have the latest software, etc. I have tried reinstalling the app. I have plenty of free storage. 

It is the same on both TVs. 

Originally I had Paramount+ as an addon to my Prime subscription, and had no problems streaming content via the Prime app. But when the merged with showtime, my subscription is included by my TV provider. So I cancelled the Prime addon and installed the Paramout+ app directly. It has been a headache ever since.

Is there any solution for this?

[JAMES4578]

Hi @klirot  The Paramount + App certainly is supported on 2017 Tv's, is the app on the latest update(though may be set to Auto).

A few things to try,press and hold the Power Button on the Remote for around 5 seconds (or until the Tv Reboots).   you could try Rebooting both the Tv and router (by unplugging for at least 30 seconds) before reconnecting.

I am taking it there is no problem with other apps  and that you have at least a relatively Fast internet connection (though the required speed for even 4k stated  at least is not particularly high )  https://support.paramountplus.com/s/article/PI-What-are-the-minimum-system-requirements-for-Paramoun... 

[klirot]

I have tried all variations of resets and reinstalling the app multiple times. This is the only app that has issues. I also stream on the same TV from Netflix, Hulu, Prime Video, Disney+, Max, AppleTV, and You tube. As I mentioned, even within the Paramount+ app, everything works OK except the shows. Previews play fine, the splash screen for Paramount and CBS on Paramount also play everytime, but when the show starts it is always scrambled. For months it has done this every time I play a show on the first attempt to watch it. Even when watching multiple episodes in a row, each episode would fail the first time it would try to play. But after a couple of retries, it would play. Now the shows fail every single time.

The TVs and the app are all updated to the latest software versions. My internet speed is more than sufficient, and works for all other streaming apps. I can stream from Paramount on other devices. It is just the Samsung TV app that does not work properly.

[Rguetter]

I am having the exact same problem - and I mean exact same behavior. It happens for any show I haven’t watched. Works fine if I am rewatching a show.

The only workaround  I’ve found is to first watch the show on my phone, which works fine by the way., and then go to the tv. Using the same steps to watch on tv now works fine. All I need to do is watch 10 sec on phone and then tv works. Someone explain that! 

Going to next episode in the series - same behavior and steps to resolve.

II realize this is not logical, but that’s what it does.

Any suggestions?

[OldTrekker]

I too have a 2017 Samsung TV with exact same problem and I tried all the same steps. The post by Rguetter below that said to use the Paramount app on your phone first and then launch the episode you want for 10 seconds. Then on your TV Paramount app just select Resume. Apparently Paramount treats all devices as one unit, and the downloading portion (maybe it’s an initialization of the video front end) by your phone allows correct playing of TV video. Excellent and easy workaround!! Thank you to both posters! This problem has been a frustrating thorn for me for months!

[OldTrekker]

THANK YOU; THIS WORKED!! I have tried everything for months and this finally allowed me to watch my shows! Bravo!

[Members_D4H3iz5]

I have this issue on my UE40MU6120 and whilst the above is a option to try to resolve the problem, surely this is A PROBLEM. 

You should not have to use another device to start and then switch, someone at Samsung should be speaking to Paramount, or the App Provider to work out what is going on.

[Mike202121]

I'm getting this.

[Richard777]

Same issue here, advert plays fine, show starts and it's corrupted, exit back to menu and click resume, program plays fine. Really annoying! My Paramount+ is free with Sky Cinema and the issue is with P+ on the Samsung TV app directly. Not tried it in Sky.....I'll try now!

[Richard777]

No problem running it through Sky Q app on the same internet connection. Definitely a Samsung TV app issue.