I bought a QE55 back in August to use with my Sonos Arc, as I wanted Dolby Atmos. When I set it up, I had an issue with the tv not recognizing the Sonos and repeatedly telling me that it was connected to the wrong HDMI port and to use the eArc port, which I was!
After 2 hours of chat with Samsung, the directed me to Sonos, then after another 2 hours with them, I eventually got it work after changing several tv settings.
I had to move the tv a few weeks ago and guess what? The issue is back again and I cannot get the tv to recognize the Sonos Arc.
I have chatted with Samsung again who told me to go back to Sonos, Sonos told me they had carried out diagnostic checks and the soundbar was working perfectly, but there was an issue with the tv eArc hdmi port not reconizing the soundbar.
The message on screen reads... Receiver (HDMI) Your audio device is connected to a port that does not support ARC. Please connect your device to the HDMI 2 (ARC) port.
This is my set up:
HDMI 1 - BT Tv Box
HDMI 2 (ARC) - Sonos Arc
HDMI 3 - Sony Bravia Blu Ray Player
I have tried rebooting and resetting the tv and setting up from scratch, but no luck. I've also disconnected all devices and reset the tv, then just tried connecting the Sonos to HDMI port 2, but still the same issue. Also tried 3 different HDMI cables.
It appears there is an issue with the HDMI port 2?
Any help appreciated.
