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Original topic:

Q9FN - firmware 1292,3 did NOT fix HDR too dark.

(Topic created on: 28-02-2020 12:42 PM)
boscacci
Apprentice
Options
TV

Hello,

here in Italy I just found and installed the firmware 1292.3 on my 65Q9FN, in the hope that this could fix the HDR Cinema mode being way too dark after the november firmware.

 

I did a factory reset BUT unfortunately the picture still remains unwatchable: I must set Local Dimming to High to have something accetable, but that means more blooming etc. Prior to the november firmware update, the HDR Cinema mode was just fine, even on low or medium local dimming.

 

The SDR contents are reproduced correctly, without issues.

 

Samsung, what the hell are you doing with these great TV ??

12 REPLIES 12
illia
First Poster
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TV

I confirm my tv QE55Q6FN firmware 1292,3 image is dark when viewing hdr content, dark after the november firmware 1290.4 ,SAMSUNG DAMAGET SOFTWARE MY TV

testdriver69
Explorer
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TV

only found german changelog

Update-Version 1292.1 - Februar 2020

  • Fehler, dass bei Updates zu wenig Speicherplatz angezeigt wird, wurde behoben,

only an error when updating displaying "running out of space"  was fixed

 

Update-Version 1292.3 - Februar 2020

  • Der Fehler wurde behoben, dass Geräte der NU7400/NU7500-Serie Updates wegen zu wenig Speicherplatz nicht installieren konnten

same thing for NU7400/NU7500-Series

 

 

Q9FN reladed : ZERO

 

Jon9678
First Poster
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TV
Same thing on NU8000. Noticed HDR10+ content does not have this issue.
LetMeTurnOffHDR
Pathfinder
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TV
I will sue SAMSUNG if they dont fix this ***** HDR, I cannot watch anything on any platform.
Id rather by an old LCD TV than this dark *****.
LetMeTurnOffHDR
Pathfinder
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TV
Looking for people interested on a worldwide class action lawsuit against Samsung to fix this issue and allow users to turn the ***** HDR processing off once and for all.
DRACON1C
Explorer
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TV

+/ Q9FN's Game mode HDR is even worse than Movie mode. Bright areas not bright like Movie mode. Local Dimming algoritm is bugged in the Game mode.

0 Likes
Jaca24j
Explorer
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TV

I have q6fna and the same problem

Tom_B1
Pioneer
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TV

Still no word of Samsung? The Q9FN's game mode got destroyed/heavily nerferd by one of these firmware updates and I think this also happend to the Q8FN. Please fix it Samsung, don't let your customers down on this issue. We all paid for a premium product and we deserve some support!

DRACON1C
Explorer
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TV
We need a new update to fix these issues.
SAMSUNG! support the requests of users who use these premium TVs.
Otherwise you will lose a lot of real customers!
0 Likes