I purchased a Q90T 65” LCD directly from Amazon in May 2020. Six months later it developed “vertical banding” – see attached figures. Samsung sent out a technician who looked at the display and said that I must have damaged the screen “somehow.” That was ridiculous as we have not moved this TV since it was unboxed and installed – it weighs 85 pounds. Any thoughts?
Good idea and yes, I tried this to no avail.
That TV is clearly smashed. You won't get anywhere with returning it. I hope you have home contents insurance!
This TV weighs 85 lb and sits in an alcove in our living room - it has not been moved or damaged. Samsung is known to have LCD TV problems: https://www.consumeraffairs.com/home_electronics/samsung_tv.html
My next TV will be an LG or SONY.
Amazon refused to take it back. They said to contact Samsung.
Well they would, as its damaged. Samsung will refuse as well.
After ~ 6 weeks SAMSUNG agreed to replace the LED panel under warranty and I now have a basically new TV. Thanks to Van in SAMSUNG customer care.