Problem conecting the tv to the internet

[Olty]

Hello there, i recently got an old samsung smart tv UE40D6100, it's pretty old, but i want to connect it to the internet.

I plugged in the ethernet cable, in the settings says that it's connected to the internet but when i try to go to samsung apps it says it's not. I tried and changed the cable ports but none seems to work.

Any tips? Thank you.

[Olty]

This is my only reset option i could find

[-Robot-]

Settings page, then general page and it say should see reset, not self-diagnosis page

[Olty]

.

[-Robot-]

Maybe you want to contact Support, sorry I can't be more help

[Olty]

It had more characters, sorry, my bad, it's UE40D6100SKXXU

[-Robot-]

Google it and see if you can find anything online, Samsung website is usually quite good

[-Robot-]

The Reset TV option will be grayed out if you are currently using an App on your TV. A TV reset cannot happen if an app is running. Close the app you are using, and navigate to TV Plus or any HDMI source. The option to perform a TV reset should now be available.

I found this, you showed a screen where reset was greyed out

[-Robot-]

The Reset TV option will be grayed out if you are currently using an App on your TV. A TV reset cannot happen if an app is running. Close the app you are using, and navigate to TV Plus or any HDMI source. The option to perform a TV reset should now be available.

[Lizzie46]

I just posted posted this, please try before you factory reset. " I got a new Wi-Fi hub and the network setting on my TV where all set to zero, after hours of searching and trying everything I could find.  I changed the security settings on my hub from WP3 to WP2, apparently some older devices don't recognise WP3.  I am now back on, the only things is after resetting to factory settings, it's like a new TV and everything's got to be signed into again.  But worth it to get all my apps back.  Good luck to anyone else with this problem, I hope it helps"