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Possible Fix for Too-Dark Netflix Videos on Samsung TVs

(Topic created on: 10-07-2019 09:26 PM)
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100pat
Pioneer
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Sadly, the answer is to switch your device to SDR. You can sit in a pitch black room and mess with settings all you want - that won’t fix it. 

This means that you have to notice, or know, that the video you want to watch will be streamed  in Dolby Vision HDR and change a setting every time (then change it back - what a pain!) to accommodate this. 

 

a) *EDIT* THE INFORMATION IN a) BELOW IS WRONG. I HAVE LEFT IT IN PLACE SO AS NOT TO CONFUSE PEOPLE WHO SUBSEQUENTLY RE-READ IT.  IT APPEARS THAT, FOR MORE MODERN TELLYS AT LEAST, THE OPTION ("INPUT SIGNAL PLUS" IN SETTINGS/ GENERAL/ EXTERNAL DEVICE MANAGER) FOR TOGGLING BETWEEN HDR AND SDR ONLY FUNCTIONS IF YOU ARE WATCHING VIA AN EXTERNAL DEVICE SUCH AS AN APPLE-TV OR A FIRESTICK.  IF YOU ARE USING THE TELLY'S OWN SMART NETFLIX APP THERE APPEARS TO BE NO OPTION TO TOGGLE BETWEEN HDR AND SDR. 

a) If watching via the Netflix smart app on the Samsung HDR telly itself, turn off the HDR settings in the telly’s General/ External Device Manager settings which set the input ports for HDR. Usually called HDMI UHD Colour or Input Signal Plus. (EDIT: NO, THAT WON'T WORK. )

Now the Netflix Dolby Vision HDR video will still play in 4k/UHD but only in SDR. (And only in 8-bit) But, at least, you can see it without having to sit in the coal cellar. 

 (May cause unwanted changes to other devices connected to the TV)

Remember to turn those settings back on again for non-HDR Netflix videos and for all Amazon etc. videos.

 

b) If watching via an AppleTV 4k connected to a Samsung HDR TV the following are usually the best Video settings in the AppeTV for everything except Netflix HDR videos. I recommend using them all the time:

- 4K SDR (Yes, SDR!) in 50Hz (UK) or 60Hz

- Chroma 420 (To enable 10-bit on most, not-super-expensive, Samsung tellys)

- Match Content > Range and Frame Rate both turned on. 

 

Now, to watch a Netflix Dolby Vision HDR video in SDR on a Samsung HDR TV, simply turn off Match Dynamic Range (only) in the Match Content setting referred to above. EDIT :SO LONG AS YOU HAVE SET YOUR APPLE-TV TO SDR AS I HAVE RECOMMENDED ABOVE. 

Now the Netflix Dolby Vision HDR video which you want to watch will still play in 4k/UHD but only in SDR. (And only in 8-bit)

Remember to turn that Range setting back on again for non-HDR Netflix videos and for all Amazon etc. videos.

EDIT: NOTE THAT, IF YOU ALTERNATIVELY ELECT TO TURN OFF HDR WHEN USING AN APPLE-TV BY USING THE "INPUT SIGNAL PLUS" SETTING IN YOUR SAMSUNG TV SETTINGS, THAT WILL WORK BUT THEN YOUR APPLE TV WILL SENSE THAT IT IS NO LONGER CONNECTED TO AN HDR TV AND WILL PROBABLY ALTER SEVERAL OF IT'S OWN SETTINGS. 

 

EXPLANATIONS:

Firstly, the “best” AppleTV settings shown above will allow SDR Videos and the Home Screen to display correctly and then, when you start to play any HDR video, the AppleTV automatically switches itself to output HDR ( and automatically back to SDR again, when done.) EDIT: UNLESS, OF COURSE, YOU HAVE TURNED OFF THE "MATCH RANGE" OPTION IN ORDER TO WATCH A NETFLIX DOLBY VISION VIDEO. 

 

Netflix outputs it’s HDR videos in Dolby Vision HDR format. Many brands of  telly display this OK but Samsung tellys are designed to use the rival HDR10+ format. Dolby Vision formatted videos display badly on Samsung TVs. Full stop!

Amazon Prime output their HDR videos in HDR10+ format so they display nicely on Samsung tellys. 

 

Netflix claim to output HDR in both Dolby Vision format and in vanilla HDR10 (without a +) format. Presumably, if we could get them to send HRD10 (without a +) format videos to our Samsung TVs that would fix the problem. But, I rang Netflix, and it seems (in a very vague conversation) that this is not possible unless our AppleTVs could somehow request it. 

 

Dolby Vision vs HDR10+. Who will win the battle to become the industry standard?

 

Note that this correct AFAIK on 08/10/2019 and may change in future. Those of us who just bought new Samsung TV sets will be keeping our fingers crossed!

EDIT: MY APOLOGIES FOR THE EDITS!

 

368 REPLIES 368
Lawrose
Journeyman
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@TessM wrote:

I have marked this as a possible solution to the issue as this can help others. Have you tried to adjust your Expert picture Settings to try to fix this? Is this only happening with Netflix? 


The "too dark" issue affects DVDs in 4K HDR (played over an 8500 Samsung Ultra DVD Player), as well. Same player, same titles, play fine on our KS8000s and a KS9800, which the Q90R TV replaced a few days ago. Really want to keep the Q90R (we also bought the Q90R Atmos sound bar), but unless this issue can be resolved, back it goes. I loved (and still do) my 2016 KS models. We have a 49" KS8000, a 55" KS8000 and a  65" KS9800; and they contine to look great. What happened with these 2019 super sets??

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Lawrose
Journeyman
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I had this issue


@Magpie90 wrote:

I will be following up on this.

If any one in their wisdom knows how to turn off the HDR mode in a  Samsung 2019 43 inch model please share. Reminder, Sony 43 inch has the same issue.


I had this issue/solution on my first Samsung 4K TV with HDR (U9000, 2014). I simply used the then prevalent non-HDR versions of streaming sticks. Problem solved. Bt it is, of course, a shame to disable one of the major features and benefits we paid for on these TV sets.

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ikramkhasim
Pathfinder
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@Lawrose Yes it was HDR. If you're unsure, you can press the home button on your remote and on the picture mode icon, there will be an indication if something is being played currently in HDR. 

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TV705
Apprentice
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I do, and it doesn't involve TV adjustments! If you're willing to sacrifice watching in UltraHD (4K), then I can solve your problem on your Samsung, Hisense, and makes I'm sure as well.
Login to your Netflix account on your PC. Navigate to < Your Account >, <My Profile>, <Playback Settings>, then deselect "AUTO" (default) and select "Medium" quality. My internet connection is ALWAYS less than 4Gig/sec as I'm on a dry DSL loop - the cheapest I want to pay for. Even at this LOW download speed I've always been able to watch Netflix, except that the UltraHD shows like Grace&Frankie, Sex Education, etcetera, were way too dim. After selecting "Medium" this forces Netflix to HD1080 only. My (old) eyes can't see any great difference between UltraHD and plain (old) HD.
televore
First Poster
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I have A SOLUTION !!!!!

Go to settings, image, expert parameters then change "gamma" to BT.1886 (from ST.2084) , the image is not dark anymore!

Problem is that netflix resets this settings at each video started... so you need to change it everytime! Netflix support denied any information request I had. It took me a year to find it...

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ikramkhasim
Pathfinder
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@televore wrote:

I have A SOLUTION !!!!!

Go to settings, image, expert parameters then change "gamma" to BT.1886 (from ST.2084) , the image is not dark anymore!

Problem is that netflix resets this settings at each video started... so you need to change it everytime! Netflix support denied any information request I had. It took me a year to find it...


Seems that BT.1886 is for SDR content, so switching to this defeats the purpose of having HDR content. See https://eu.community.samsung.com/t5/TV/gamma-issue-with-Samsung-MU6400/td-p/313815 and https://partnerhelp.netflixstudios.com/hc/en-us/articles/229501468-What-is-Gamma-

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100pat
Pioneer
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But it might prevent the set switching to HDR10 which can result in darkness (while retaining 4k resolution)

televore
First Poster
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From your link, "Gamma refers to the relationship between video signal and light output". As it's on the light that we have the issue, I dont see why it would revert to SDR if we change only the gamma...

I still have HDR+ activated when I change the gamma.  Your link also dont say that it reverts to SDR when you change the gamma : "if for some reason you still want to use BT1886 for HDR content (even though you shouldn't), I found if you select HDR+ mode , it will allow you to manually change back to BT1886 from ST2084"

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ikramkhasim
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@televore wrote:

From your link, "Gamma refers to the relationship between video signal and light output". As it's on the light that we have the issue, I dont see why it would revert to SDR if we change only the gamma...

I still have HDR+ activated when I change the gamma.  Your link also dont say that it reverts to SDR when you change the gamma : "if for some reason you still want to use BT1886 for HDR content (even though you shouldn't), I found if you select HDR+ mode , it will allow you to manually change back to BT1886 from ST2084"


I never said that changing the gamma changes the dynamic range of the content. The links explain that ST.2084 was created for the dynamic nature of HDR. Anyway, I am not able to change the gamma setting on my NU71000 for some reason. The TV selects it according to content and the other options are grayed out. How did you do that? 

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televore
First Poster
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I prefer a lighting not meant for HDR but where I can see everything than a lighting that feel that you're in a cave. As HDR+ is still checked, I dont think it hurts HDR a lot to set it (but there's no way to know for sure). I get this setting in my MU6645, i didnt find its location in your TV, although it's mentioned in the manual: https://www.samsung.com/us/support/owners/product/2018-uhd-smart-tv-nu7100
It would appear when HDR+ is activated from a previous post (but I have it all the time even with HDR+ deactivated)

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