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Possible Fix for Too-Dark Netflix Videos on Samsung TVs

(Topic created on: 11-05-2020 02:00 PM)
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Sadly, the answer is to switch your device to SDR. You can sit in a pitch black room and mess with settings all you want - that won’t fix it. 

This means that you have to notice, or know, that the video you want to watch will be streamed  in Dolby Vision HDR and change a setting every time (then change it back - what a pain!) to accommodate this. 

 

a) *EDIT* THE INFORMATION IN a) BELOW IS WRONG. I HAVE LEFT IT IN PLACE SO AS NOT TO CONFUSE PEOPLE WHO SUBSEQUENTLY RE-READ IT.  IT APPEARS THAT, FOR MORE MODERN TELLYS AT LEAST, THE OPTION ("INPUT SIGNAL PLUS" IN SETTINGS/ GENERAL/ EXTERNAL DEVICE MANAGER) FOR TOGGLING BETWEEN HDR AND SDR ONLY FUNCTIONS IF YOU ARE WATCHING VIA AN EXTERNAL DEVICE SUCH AS AN APPLE-TV OR A FIRESTICK.  IF YOU ARE USING THE TELLY'S OWN SMART NETFLIX APP THERE APPEARS TO BE NO OPTION TO TOGGLE BETWEEN HDR AND SDR. 

a) If watching via the Netflix smart app on the Samsung HDR telly itself, turn off the HDR settings in the telly’s General/ External Device Manager settings which set the input ports for HDR. Usually called HDMI UHD Colour or Input Signal Plus. (EDIT: NO, THAT WON'T WORK. )

Now the Netflix Dolby Vision HDR video will still play in 4k/UHD but only in SDR. (And only in 8-bit) But, at least, you can see it without having to sit in the coal cellar. 

 (May cause unwanted changes to other devices connected to the TV)

Remember to turn those settings back on again for non-HDR Netflix videos and for all Amazon etc. videos.

 

b) If watching via an AppleTV 4k connected to a Samsung HDR TV the following are usually the best Video settings in the AppeTV for everything except Netflix HDR videos. I recommend using them all the time:

- 4K SDR (Yes, SDR!) in 50Hz (UK) or 60Hz

- Chroma 420 (To enable 10-bit on most, not-super-expensive, Samsung tellys)

- Match Content > Range and Frame Rate both turned on. 

 

Now, to watch a Netflix Dolby Vision HDR video in SDR on a Samsung HDR TV, simply turn off Match Dynamic Range (only) in the Match Content setting referred to above. EDIT :SO LONG AS YOU HAVE SET YOUR APPLE-TV TO SDR AS I HAVE RECOMMENDED ABOVE. 

Now the Netflix Dolby Vision HDR video which you want to watch will still play in 4k/UHD but only in SDR. (And only in 8-bit)

Remember to turn that Range setting back on again for non-HDR Netflix videos and for all Amazon etc. videos.

EDIT: NOTE THAT, IF YOU ALTERNATIVELY ELECT TO TURN OFF HDR WHEN USING AN APPLE-TV BY USING THE "INPUT SIGNAL PLUS" SETTING IN YOUR SAMSUNG TV SETTINGS, THAT WILL WORK BUT THEN YOUR APPLE TV WILL SENSE THAT IT IS NO LONGER CONNECTED TO AN HDR TV AND WILL PROBABLY ALTER SEVERAL OF IT'S OWN SETTINGS. 

 

EXPLANATIONS:

Firstly, the “best” AppleTV settings shown above will allow SDR Videos and the Home Screen to display correctly and then, when you start to play any HDR video, the AppleTV automatically switches itself to output HDR ( and automatically back to SDR again, when done.) EDIT: UNLESS, OF COURSE, YOU HAVE TURNED OFF THE "MATCH RANGE" OPTION IN ORDER TO WATCH A NETFLIX DOLBY VISION VIDEO. 

 

Netflix outputs it’s HDR videos in Dolby Vision HDR format. Many brands of  telly display this OK but Samsung tellys are designed to use the rival HDR10+ format. Dolby Vision formatted videos display badly on Samsung TVs. Full stop!

Amazon Prime output their HDR videos in HDR10+ format so they display nicely on Samsung tellys. 

 

Netflix claim to output HDR in both Dolby Vision format and in vanilla HDR10 (without a +) format. Presumably, if we could get them to send HRD10 (without a +) format videos to our Samsung TVs that would fix the problem. But, I rang Netflix, and it seems (in a very vague conversation) that this is not possible unless our AppleTVs could somehow request it. 

 

Dolby Vision vs HDR10+. Who will win the battle to become the industry standard?

 

Note that this correct AFAIK on 08/10/2019 and may change in future. Those of us who just bought new Samsung TV sets will be keeping our fingers crossed!

EDIT: MY APOLOGIES FOR THE EDITS!

 

369 Replies
LetMeTurnOffHDR
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Last season looks completely dim on both of my TVs as well.
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Kettyo
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@ikramkhasim wrote:

Yes both devices I have are capable of HDR. The app will display the HDR icon. I'm using a 4K Microsoft Surface Pro with Windows HD Color turned on. And Samsung Galaxy S9+ is HDR capable. 

That's very interesting.

 

Is it possible those devices have much higher native luminance than a TV set?

 

Maybe Netflix optimizes for such smaller devices which compromises picture quality on a big-screen TV?

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Magpie90
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@ikramkhasim
It's worth a try looking at the latest or possibly even the last episode of The Man In The High Castle to see if "they must have done something on their end." I don't hold out much hope but will get back.
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LetMeTurnOffHDR
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This is nothing new....
We already know some newer TVs play the content allright this would not be any different on mobile.phones or windows surfaces. Which again, is deviating from the issue at hand.

If any other Device plays it correctly only means that this is an issue that needs to be fixed on ALL of the Samsung TVs.
ikramkhasim
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@Kettyo wrote:

That's very interesting.

 

Is it possible those devices have much higher native luminance than a TV set?

 

Maybe Netflix optimizes for such smaller devices which compromises picture quality on a big-screen TV?


I have no clue, but it may be the apps. 

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ikramkhasim
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@Magpie90 wrote:
@ikramkhasim
It's worth a try looking at the latest or possibly even the last episode of The Man In The High Castle to see if "they must have done something on their end." I don't hold out much hope but will get back.

I don't subscribe to Prime anymore but never had an issue with HDR with the service. 

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ikramkhasim
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@LetMeTurnOffHDR wrote:
This is nothing new....
We already know some newer TVs play the content allright this would not be any different on mobile.phones or windows surfaces. Which again, is deviating from the issue at hand.

If any other Device plays it correctly only means that this is an issue that needs to be fixed on ALL of the Samsung TVs.

Yes I'm merely using this as comparison to prove something is wrong with Samsung. 

LetMeTurnOffHDR
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Samsung needs to answer to this ASAP.

How many pages will it take for them to answer?
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Kettyo
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@ikramkhasim wrote:

@Kettyo wrote:

That's very interesting.

 

Is it possible those devices have much higher native luminance than a TV set?

 

Maybe Netflix optimizes for such smaller devices which compromises picture quality on a big-screen TV?


I have no clue, but it may be the apps. 


The Win10 app certainly not since if i play HDR to the TV from the Win10 app via HDMI it's as dim as with the TV app.

 

My laptop isn't HDR capable so i can't test on the built in screen.

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ikramkhasim
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@Kettyo wrote: 

The Win10 app certainly not since if i play HDR to the TV from the Win10 app via HDMI it's as dim as with the TV app.

 

My laptop isn't HDR capable so i can't test on the built in screen.


Hang on. If your laptop isn't HDR capable, then the app shouldn't be playing anything HDR to the TV. Or can the app detect a HDR capable TV is connected? 

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