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Possible Fix for Too-Dark Netflix Videos on Samsung TVs

(Topic created on: 06-05-2020 02:42 AM)
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Sadly, the answer is to switch your device to SDR. You can sit in a pitch black room and mess with settings all you want - that won’t fix it. 

This means that you have to notice, or know, that the video you want to watch will be streamed  in Dolby Vision HDR and change a setting every time (then change it back - what a pain!) to accommodate this. 

 

a) *EDIT* THE INFORMATION IN a) BELOW IS WRONG. I HAVE LEFT IT IN PLACE SO AS NOT TO CONFUSE PEOPLE WHO SUBSEQUENTLY RE-READ IT.  IT APPEARS THAT, FOR MORE MODERN TELLYS AT LEAST, THE OPTION ("INPUT SIGNAL PLUS" IN SETTINGS/ GENERAL/ EXTERNAL DEVICE MANAGER) FOR TOGGLING BETWEEN HDR AND SDR ONLY FUNCTIONS IF YOU ARE WATCHING VIA AN EXTERNAL DEVICE SUCH AS AN APPLE-TV OR A FIRESTICK.  IF YOU ARE USING THE TELLY'S OWN SMART NETFLIX APP THERE APPEARS TO BE NO OPTION TO TOGGLE BETWEEN HDR AND SDR. 

a) If watching via the Netflix smart app on the Samsung HDR telly itself, turn off the HDR settings in the telly’s General/ External Device Manager settings which set the input ports for HDR. Usually called HDMI UHD Colour or Input Signal Plus. (EDIT: NO, THAT WON'T WORK. )

Now the Netflix Dolby Vision HDR video will still play in 4k/UHD but only in SDR. (And only in 8-bit) But, at least, you can see it without having to sit in the coal cellar. 

 (May cause unwanted changes to other devices connected to the TV)

Remember to turn those settings back on again for non-HDR Netflix videos and for all Amazon etc. videos.

 

b) If watching via an AppleTV 4k connected to a Samsung HDR TV the following are usually the best Video settings in the AppeTV for everything except Netflix HDR videos. I recommend using them all the time:

- 4K SDR (Yes, SDR!) in 50Hz (UK) or 60Hz

- Chroma 420 (To enable 10-bit on most, not-super-expensive, Samsung tellys)

- Match Content > Range and Frame Rate both turned on. 

 

Now, to watch a Netflix Dolby Vision HDR video in SDR on a Samsung HDR TV, simply turn off Match Dynamic Range (only) in the Match Content setting referred to above. EDIT :SO LONG AS YOU HAVE SET YOUR APPLE-TV TO SDR AS I HAVE RECOMMENDED ABOVE. 

Now the Netflix Dolby Vision HDR video which you want to watch will still play in 4k/UHD but only in SDR. (And only in 8-bit)

Remember to turn that Range setting back on again for non-HDR Netflix videos and for all Amazon etc. videos.

EDIT: NOTE THAT, IF YOU ALTERNATIVELY ELECT TO TURN OFF HDR WHEN USING AN APPLE-TV BY USING THE "INPUT SIGNAL PLUS" SETTING IN YOUR SAMSUNG TV SETTINGS, THAT WILL WORK BUT THEN YOUR APPLE TV WILL SENSE THAT IT IS NO LONGER CONNECTED TO AN HDR TV AND WILL PROBABLY ALTER SEVERAL OF IT'S OWN SETTINGS. 

 

EXPLANATIONS:

Firstly, the “best” AppleTV settings shown above will allow SDR Videos and the Home Screen to display correctly and then, when you start to play any HDR video, the AppleTV automatically switches itself to output HDR ( and automatically back to SDR again, when done.) EDIT: UNLESS, OF COURSE, YOU HAVE TURNED OFF THE "MATCH RANGE" OPTION IN ORDER TO WATCH A NETFLIX DOLBY VISION VIDEO. 

 

Netflix outputs it’s HDR videos in Dolby Vision HDR format. Many brands of  telly display this OK but Samsung tellys are designed to use the rival HDR10+ format. Dolby Vision formatted videos display badly on Samsung TVs. Full stop!

Amazon Prime output their HDR videos in HDR10+ format so they display nicely on Samsung tellys. 

 

Netflix claim to output HDR in both Dolby Vision format and in vanilla HDR10 (without a +) format. Presumably, if we could get them to send HRD10 (without a +) format videos to our Samsung TVs that would fix the problem. But, I rang Netflix, and it seems (in a very vague conversation) that this is not possible unless our AppleTVs could somehow request it. 

 

Dolby Vision vs HDR10+. Who will win the battle to become the industry standard?

 

Note that this correct AFAIK on 08/10/2019 and may change in future. Those of us who just bought new Samsung TV sets will be keeping our fingers crossed!

EDIT: MY APOLOGIES FOR THE EDITS!

 

368 REPLIES 368
RLO13
Journeyman
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Does anyone have a reasonable answer?

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ikramkhasim
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@RLO13 wrote:

Does anyone have a reasonable answer?


I haven't tried returning it because there's nothing physically wrong with the TV. But there are fixes here especially turning of dimming that helped me a lot with being able to finally see dark scenes. And make sure you turn the backlight all the way up when in HDR. My TV saves that setting for HDR content. 

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RLO13
Journeyman
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How do you turn off the dimming and what picture setting do you recommend?

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Kettyo
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@ikramkhasim wrote:

On another note, I'm watching "Hollywood" in HDR on Netflix and it looks perfect. 


Same story here. Some shows look perfect, some are horribly dim.

 

It might be just bad work on HDR by Netflix or maybe it's bitrate related, i don't know.

Kettyo
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@LetMeTurnOffHDR wrote:
Not all shows on netflix are Dolby Vision which is the issue

Some DV shows from Netflix look awesome though so it might be more like Netflix's implementation being the issue. And never had any non-streamed HDR issue whatsoever.

ikramkhasim
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@Kettyo wrote:

@LetMeTurnOffHDR wrote:
Not all shows on netflix are Dolby Vision which is the issue

Some DV shows from Netflix look awesome though so it might be more like Netflix's implementation being the issue. And never had any non-streamed HDR issue whatsoever.


I'm starting to think that's the case too. Either Netflix or some issue relating to the content they receive from the studios. It seems that newer programmes don't have as much issues compared to older ones. For example, if you compare the latest season of Sabrina with the first one, you can see an improvement as the first season was so dark it was unwatchable.

Kettyo
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@ikramkhasim wrote:

I'm starting to think that's the case too. Either Netflix or some issue relating to the content they receive from the studios. It seems that newer programmes don't have as much issues compared to older ones. For example, if you compare the latest season of Sabrina with the first one, you can see an improvement as the first season was so dark it was unwatchable.

Would be nice if the Netflix TV app had a switch to control HDR.

 

Right now the only way i can disable it is using the Netflix Win10 app via HDMI.

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LetMeTurnOffHDR
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Thats the main thing. Turning HDR Off.
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RLO13
Journeyman
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I don't have the ability to turn off HDR on my Samsung RU657100

Magpie90
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Please note that some models eg RU 43 7100 and RU 657100 (See RLO13 post ) do not have the turn off HDR function.
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