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Picture gone but sound working

(Topic created on: 04-02-2024 12:56 PM)
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boardtc
Apprentice
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We have a LE32B550A5W. It's worked perfectly for 15 years. Last night the picture stopped working. We can hear the sound. The remote powers on the TV, the menu button does not work, as the picture is gone. Is that it eol?

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JAMES4578
Samsung Members Star ★★
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Hi @boardtc  Try the Troubleshooting suggested.  However the average lifespan of an  led set is 10 years.  https://history-computer.com/how-long-does-a-tv-last-and-the-telltale-signs-its-dying/ 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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AaronAJ
Moderator
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@boardtc Take a look at this link provided by our colleagues in UAE which may help: https://www.samsung.com/ae/support/tv-audio-video/what-to-check-if-my-tv-is-not-displaying-picture-b....


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JAMES4578
Samsung Members Star ★★
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Hi @boardtc  Try the Troubleshooting suggested.  However the average lifespan of an  led set is 10 years.  https://history-computer.com/how-long-does-a-tv-last-and-the-telltale-signs-its-dying/ 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


boardtc
Apprentice
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15Y, didn't owe us anything. TV shopping yesterday for the next 15Y investment. Upgraded on the cards for sure. We were looking at 43" QLED but the sales guy convinced us the 50" model would be better, higher refresh rate 50" Q60C QLED 

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