25-10-2018 07:45 PM in
I’ve got a QE55Q7CAMT and all of a sudden it’s displaying the icon which displays a possible connection problem to the one connect box (both power and cable).
The box usually runs quite warm, but is cold at the moment and I’m trying to work out if it’s died. Problem is, I don’t know whether it has any status light to check whether this is the case.
I’ve done a lot of ‘tinterweb searching and can’t find anything to establish this.
The seller has offered to swap out the cable to see if this is the cause, but I’d like to rule out a box problem.
25-10-2018 08:01 PM in
25-10-2018 08:31 PM in
Thanks for the reply.
The question is more around the box, as the set-up has been working, then it stopped with the connection issue icon.
How can I check to see if the box is powered? Should there be any indicator lights on the box?
25-10-2018 08:42 PM in
23-12-2018 04:34 PM in
24-02-2019 11:38 PM in
I am setting up my "The Frame" with the one connect cable. In the response in this message, you say to be sure to use the "bending covers". I need to put several turns in my cable, but only one bending cover was included with the tv. How do I get more bending covers?
29-01-2020 07:34 PM in
My one connect box busted after just 2 years, from day one I kept getting intermittent black screen, I replaced the one connect box at a cost of £160 and this one is doing exactly the same, so I say it's an issue with Samsung's one connect box and I tell you what I am not happy in the slightest, box gets hot, and intermittently the screen keeps going black before coming back on, so that's two one connect box's I have had and both are faulty, I want to know what Samsung are doing about this issue???