Ermir4
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08-02-2020 08:56 AM
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Hi,
im trying to connect the tv to one connect box but onlt the following 3 icons display followed by the smart tv icon and then a black screen. Seems to be on a loop. Does not reapond to remote control at all. Please help.
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AndrewL

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09-02-2020 02:42 PM
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@Ermir4: Please can you confirm the model number of your TV? Did the One Connect box come packaged with the TV, or was it a separate purchase? Are you using the Invisible Cable to establish the connection? In the meantime, for a step by step connection guide, please check the link below.
https://www.samsung.com/us/support/answer/ANS00062213/
https://www.samsung.com/us/support/answer/ANS00062213/
