Nowtv App not now, showing UHD pictures

[Sadssandiford]

I've got a 65" S90C and have been watching UHD on the NowTV App on the TV.  Just been away for a week and now it's not giving me the option to watch UHD. 

I've got a Roku 4k Stick and that is giving me the option of watching UHD, so it's not my NowTV subscription. 

I've deleted the NowTV app and reinstalled it, still no UHD. 

It was working a week ago.... 

Any ideas... 

Brent Sandiford

[RBZ5416]

@LarryPilkington 

There's only chat on their web site or Twitter/X, but neither seem to b manned over the weekend. he Twitter guys have been fairly good in the past so I've posted a message there.  The more that do that the better I guess.

Highlight the app & hold OK, remove will appear. Re-installing mine made no difference.

[RBZ5416]

@Sadssandiford @MGRV8BOY @Face on the Bass @Ashy1 

Please DM Now's Twitter/X account.

https://x.com/NOWHelpTeam


Twitter is a waste of time as they just refer to the chat on the Now web site. 😠

[Face on the Bass]

There is a "How to contact us" at the bottom of the NOW homepage. Click on the "Get help quicker" tag, bottom right.

Unfortunately, they only have a live chat option, which can be frustrating.

The more that contact them with this problem the more likely that NOW will address the problem with an Ultra Boost update.

[LarryPilkington]

Its going to be hard to determine where the fault lies whether its samsung and their update or NowTV. No doubt they will both blame each other and the whole thing will be a total headache. Dont think I have the energy for it and them suggesting dumb fixes that I've already tried.

[LarryPilkington]

I have the same issue and all movies and shows are also missing the UHD channels

[LarryPilkington]

I have the same TV and the same issue. Interesting that nowtv shows UHD via the app on your firestick. I have a Xiaomi Mi TV box and the Nowtv app within that is also not showing UHD.

[RBZ5416]

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@LarryPilkington wrote:
I have the same TV and the same issue. Interesting that nowtv shows UHD via the app on your firestick. I have a Xiaomi Mi TV box and the Nowtv app within that is also not showing UHD.

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There are a limited number of devices that support UHD.

https://help.nowtv.com/article/what-are-boost-and-ultra-boost

[Members_uQpWhZQ]

I have the same problem. I'm fairly sure it was the latest Samsung software update that broke Now TV UHD. I have another UHD Samsung TV upstairs without the latest update (same Now TV account, same network) and it stills shows the UHD channels.

This is why I'm always reluctant to accept TV software updates. This sort of thing happens too often. 

[RBZ5416]

Well the Twitter team were useless & just referred  back to the Now Chat, as per @Face on the Bass' post. That's a painful experience wading past the bot but got to log the issue eventually under ref: 14751538. It may help to reference this case  when logging yours. If you get a new reference then post that so that all can be referenced when reporting.

[sykotik]

I'm having the same problem , since the update on my S90C .. the FW has broken something...