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Original topic:

No subtitles on streamed media from WD my cloud drive

(Topic created on: 31-07-2021 01:12 PM)
Smithy58
First Poster
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TV
Good day, I have just acquired a 43” Q60A QLED 4K HDR Smart TV (2021) and while very pleased with this , I was surprised to find the subtitles didn’t show when I streamed media from my Western Digital MyCloud Drive, am I doing something wrong or is there another setting, the tv says the subtitles are on in tv support but it is greyed out

any help appreciated

regards Colin

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5 REPLIES 5
Pugs1957
Superuser I
Superuser I
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TV
Are you referring to subtitles embedded in the media file or those that use .srt files?

If the former, when the movie is playing and you see the on-screen controls to select pause etc, select the cog and select subtitles to on.

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Smithy58
First Poster
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TV

Hi  the subtitles are not embedded and i am using srt files, any  suggestions?

Regards

Colin

 

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Pugs1957
Superuser I
Superuser I
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TV
Seems a lot of people have this problem. One solution is to open the srt file in notepad and save as unicode. Please can you test?
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Smithy58
First Poster
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TV

Have tried this, the file was already unicode, tried unicode with BOM, no joy.  

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Pugs1957
Superuser I
Superuser I
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TV

From what I have been reading few software packages work. Try serviio as your server

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