No subtitles on streamed media from WD my cloud drive

[Smithy58]

Good day, I have just acquired a 43” Q60A QLED 4K HDR Smart TV (2021) and while very pleased with this , I was surprised to find the subtitles didn’t show when I streamed media from my Western Digital MyCloud Drive, am I doing something wrong or is there another setting, the tv says the subtitles are on in tv support but it is greyed out

any help appreciated

regards Colin

[Pugs1957]

Are you referring to subtitles embedded in the media file or those that use .srt files?

If the former, when the movie is playing and you see the on-screen controls to select pause etc, select the cog and select subtitles to on.

[Smithy58]

Hi  the subtitles are not embedded and i am using srt files, any  suggestions?

Regards

Colin

[Pugs1957]

Seems a lot of people have this problem. One solution is to open the srt file in notepad and save as unicode. Please can you test?

[Smithy58]

Have tried this, the file was already unicode, tried unicode with BOM, no joy.  

[Pugs1957]

From what I have been reading few software packages work. Try serviio as your server