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No subtitles on streamed media from WD my cloud drive

(Topic created on: 31-07-2021 12:12 PM)
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Smithy58
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Good day, I have just acquired a 43” Q60A QLED 4K HDR Smart TV (2021) and while very pleased with this , I was surprised to find the subtitles didn’t show when I streamed media from my Western Digital MyCloud Drive, am I doing something wrong or is there another setting, the tv says the subtitles are on in tv support but it is greyed out

any help appreciated

regards Colin

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Pugs1957
SuperStar
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Are you referring to subtitles embedded in the media file or those that use .srt files?

If the former, when the movie is playing and you see the on-screen controls to select pause etc, select the cog and select subtitles to on.

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Smithy58
First Poster
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Hi  the subtitles are not embedded and i am using srt files, any  suggestions?

Regards

Colin

 

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Pugs1957
SuperStar
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Seems a lot of people have this problem. One solution is to open the srt file in notepad and save as unicode. Please can you test?
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Smithy58
First Poster
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Have tried this, the file was already unicode, tried unicode with BOM, no joy.  

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Pugs1957
SuperStar
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From what I have been reading few software packages work. Try serviio as your server

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