23-08-2018 08:41 AM
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Hey Everybody,
We just bought a brand new SAMSUNG UE43MU6100 smart-tv. We connected it to our Wi-fi and it worked perfectly fine.
It's a week old now and the internet just stopped connecting two days ago. It work on LAN-connection but no other Wi-Fi source.
When we reset the network and try again, it says it's 'connected but no internet'. We would like our tv to work on the Wi-Fi because of the cables. We tried to contact samsung via Facebook. They get you trough some steps. They all didn't work. (for example: putting the DNS to 8.8.8.8).
When trying to connect to some apps, we get WAS0003 error.
Anybody else having this problem and knowing how to fix it? please HELP
Thank you!
23-08-2018 04:43 PM
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Hi KasperIlse,
just try to unplug the power cable from the tv for two minutes, then try to connect to the network .
23-08-2018 05:00 PM
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@KasperIlse wrote:Hey Everybody,
We just bought a brand new SAMSUNG UE43MU6100 smart-tv. We connected it to our Wi-fi and it worked perfectly fine.
It's a week old now and the internet just stopped connecting two days ago. It work on LAN-connection but no other Wi-Fi source.
When we reset the network and try again, it says it's 'connected but no internet'. We would like our tv to work on the Wi-Fi because of the cables. We tried to contact samsung via Facebook. They get you trough some steps. They all didn't work. (for example: putting the DNS to 8.8.8.8).
When trying to connect to some apps, we get WAS0003 error.
Anybody else having this problem and knowing how to fix it? please HELP
Thank you!
Hi @KasperIlse There was a recent update on 20 August for your UE43MU6100 set (1240.7)so could update via USB to see if that makes any difference . I know you have been on to Samsung support, however have you also tried resetting the router and trying DNS setting of 8.8.4.4. Certainly switching off power for a short period as @7alhoul suggests woukd be an idea. However if all fails and it is a recent purchase, you would certainly be able to seek redress from retailer.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
24-08-2018 10:40 AM
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Hey,
yeah, we saw that there was an update. Working on that now thanks!
We tried disconnecting the power for like 10 minutes. It looked like it worked. But the next morning the problem was back.
The Router is not the problem cause all our other devices work fine. The tv won't connect to another hotspot either.
We haven't tried 8.8.4.4 yet. Thanks, we'll try.
Thank you!!
24-08-2018 03:02 PM
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Hi @KasperIlse, Pity some of the fixes do not make a difference. Let us know if the update and DNS Setting of 8.8.4.4 offers a solution.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
15-09-2018 07:33 PM
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Hello. I own Smart-tv for more than a year. And I’ve always had this problem. Sometimes YouTube Netflix or other programs connect at the first time, sometimes keeps showing this error, so I cancel and try to connect programs again. On 2nd or 10th time it connects.
nothing helped
20-11-2018 03:05 PM
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Hi all,
Having the same problem. When i hit Smart TV i get: "...This functionality requires net acces: WAS0003"
It is not the router has i have another Samsung Smart TV and its working.
02-02-2019 11:35 AM
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19-02-2019 11:00 PM
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Gleiche Probleme seit Update 1231.1 .Kein Internet Verbindung (was0003) verbunden mit Kabel. Reset nichts gebracht, auch durch Fernverwaltung.
19-02-2019 11:07 PM
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