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New Samsung 4k tv with missing channels and bbc

(Topic created on: 11-11-2020 10:52 PM)
14969 Views
Sickkitty
Apprentice
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Hi just upgraded our old Samsung to new 4k Samsung. We are missing channels that we had on our old Samsung. Tried retuneing and removing ariel but nothing worked. Also did a factory reset. We are in the UK. Any suggestions to fix this? 
Thank you 
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13 REPLIES 13
DUMITRU79
Troubleshooter
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Have you used the " auto tuning " function or you've searched manually ?
While tuning, have you searched for digital & analog or just digital ?
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Sickkitty
Apprentice
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our model is UE55TU7020K
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Sickkitty
Apprentice
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used auto tuning function and digital
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DUMITRU79
Troubleshooter
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Can you go back to "auto tuning " and select both ? ( analog & digital)
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Sickkitty
Apprentice
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done but we only getting 6 channels and Samsung plus tv

20201111_233810_7236.jpg

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Sickkitty
Apprentice
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checked signal says OK

20201111_231500_7235.jpg

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DUMITRU79
Troubleshooter
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Could you have a read through and click on that "freeview checker" to see what channels you can get in your area ?
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DUMITRU79
Troubleshooter
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Sickkitty
Apprentice
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will do we had them all on previous tv only got new one today thank you
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