19-12-2022 04:59 PM
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Fiber optics were finally laid in my rural neighberhood and I finally have a 1GHz wi-fi connection. So I'm adding services such as prime video and Disney plus. I have two Samsung Smart TVs, a 55" set and the 40" set referenced in my Subject heading. Everything went smoothly with my 55" set but I'm having problems with the 40" set. I can go on and seemingly connect to the internet. I.E., when I check network status it says I'm connected to the Internet and ready to go. But when I try to do anything on the Smart Hub, it says I am not connected to the internet and to check my Network. When I go back and recheck my network status it says I'm connected to the Internet and ready to go. I online chatted with Samsung and contacted my network provider and both suggested unplugging the TV and Network, waiting for a short period of time and then plugging the network back in, waiting a bit, plugging the TV back in and then trying again. Same problem. Any ideas?
19-12-2022 05:20 PM
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HI @scilipoj Do you have the latest firmware which is 2004 https://downloadcenter.samsung.com/content/EM/202010/20201019175421893/UE5300_ZA_BN68-04075A-03ENG-1... Instructions for Wireless Network on page 19 of Guide https://downloadcenter.samsung.com/content/EM/202010/20201019175421893/UE5300_ZA_BN68-04075A-03ENG-1...
However if that does not solve it ideas include the following:
switching off Tv for a minute, a soft Reset (pressing and holding power button on Smart Remote for around 5 seconds until Tv restarts ) and rebooting router(unplug from mains) Another possible solution is to change the DNS settings. Go to Network-Network Settings-DNS Settings. Change from Automatic to to 8.8.8.8 or 8.8.4.4. (Google servers) or 208.67.222.222 or 208.67.220.220 (Open DNS)
Some information here https://thevpn.guru/configure-samsung-smart-tv-dns/
I take it you are based in the US,bear in mind that this is the European communities site (uk/Ireland forum) and thus would not be able to offer more specialised support. For your information the US community is here https://us.community.samsung.com/t5/TVs/ct-p/get-help-tvs
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
