16-08-2021 11:45 AM
Hi - We have a UE55KU6400, not sure how old, but no more than 6 years. We don't use it that much as it's in the spare room, but when my husband attempted to use it this morning it started billowing smoke from the bottom left hand side. We have removed it from the wall, it's still very hot. What could have caused this? Our electrical system is completely up to date and the trip switch didn't go off?
16-08-2021 12:03 PM - last edited 16-08-2021 12:04 PM
Hi @lucimsv, I'm sorry to hear about your TV. As we take these matter very seriously, I'd like to arrange a callback for you to discuss this. To do this, can you please send me a PM to get this arranged for you?
18-08-2021 01:43 PM
Hi not sure how to PM you?
18-08-2021 02:39 PM
Not to worry @lucimsv I'll drop you a PM instead to get this arranged!
24-08-2021 08:28 AM
Hi I PM'd you but haven't received a reply?