21-05-2020 08:35 PM in
The ITV Hub app has stopped working on my 2017 Samsung TV (Q7 47 inch) and 2017 Samsung Blu-ray (the latter has a wired network connection).
I've followed advice on another thread and tried resetting hub and reinstalling all apps. I've tried full resets. TV and Blu-ray have up to date firmware.
Other apps still work fine. I can also use ITV hub on other devices (phone, laptop, tablet).
Symptom is I can open app, browse content. When I try to play anything it just buffers until timeout. Not a network issue as tests show 66mbit and like I said the Blu-ray is wired.
23-05-2020 10:15 PM in
We are over two weeks into this with no fix. I'm a techie with 20+ years software industry and trying out new tech so confident I have tried out all the obvious.
Still stuff to try on network security and trying Blu-ray on another router but my gut tells me this is software.
28-12-2020 03:54 PM in
Hi, can i please ask if this issue was fixed?...i ask as am also a techie and have a few Samsung TVs, (different models) which stopped working for ITV hub about 4 weeks ago...all other apps work fine but ITV hub now simply starts to load then i receive an error message...works on mobile phone app and laptop so pretty sure its not network...
28-12-2020 05:19 PM in
Just tested and a problem my Samsung Devices.
I can navigate app, select program, watch adverts, put programs do not play (get a whoops error).
I have since switched to using other devices for itv.