Issues with Amazon Prime Video app - have to reinstall daily UE43CU7100KXXU 2023 43” CU7100 UHD 4K HDR Smart TV

[PB2024]

Hi

Bought this back in June 2024 and has been fine up until a month ago.

Early September the Amazon Prime Video app tends to freeze when loading, necessitating a reinstall of the app which immediately cures any issues. If i turn off the TV and go back into the app a few hours later its mostly fine but if it's the next day, the app opens, then appears to reload showing the Amazon logo and then either freezes on the profile screen or the main menu with grey areas where the profile pictures or programs should be.

I can get the Exit App menu up but nothing happens after that.

No matter what i do the ONLY thing that resolves it straight away is reinstalling the app.

The TV is on the latest firmware 2000.2 from 4 Sept 2024 (but it only installed 2-3 weeks ago and the issue started before that update was installed)

Any ideas?

[br3nna]

I have been having the same exact problem with ALL Samsung TV’s in my house. Does not launch until I’ve reinstalled, and works until the next day when I have to reinstall all over again. Hoping there’s a fix soon. 

[PB2024]

Hi. Thanks for confirming it’s not just me 😃

[taylarig44]

I unsubscribed for about 1 mth then subscribed again

[PB2024]

What was the result?

[taylarig44]

It's annoying,cant figure it out yet .x

[billstpor]

Hi, just wanted to chime in to add my own two cents. I just bought an oled, a TQ65S93D, very nice TV but I have the same issue with Prime Video: it works fine for a while, but after turning it off and getting back to it a day later (or maybe just a few hours) it gets stuck, either showing gray/blue boxes where titles should be, or when it tries to start playing.

I did find a solution by chance, easier and faster than reinstalling the app: if you hold the on/off button on the remote, and keep it held for about 5-10s, it cycles the TV back on, like a cold boot that doesn't take more than 15s or so on my TV, and after that prime video works again fine until the next "freeze".

But yeah, it's pretty annoying and Samsung or Amazon should do something about it.

[PB2024]

Thanks. So at least we know it’s the Amazon app or the way the Samsung OS handles it. 
In my experience this usually ends up in a circular “not me” situation until it somehow gets resolved (or not). 

Lets see if Samsung has anything to say.

[KaraTheValkyrie]

I'm seeing the exact same issue with a brand new S95D. Rebooting the TV by holding the power button on the remote for five seconds or so is a workaround, and usually lasts a day or so. The other streaming apps such as Netflix or Mad do not suffer from this bug, and continue working after Prime is bricked. 

[billstpor]

I don't know if I'm the only one, but about a month after buying the TV and having to reboot it daily or reinstall the app, I haven't had a problem for about a week. Anyone having this problem has noticed it this appears to be solved too? (mine's a 65" S90D OLED, although it's called S93D)