Issue with firmware update? UE43CU7100KXXU 2023 43” CU7100 UHD 4K HDR Smart TV

[PB2024]

My TV updated to the latest firmware (2000.2 4 Sept 2024) 2 or 3 weeks ago.

I tried to see if there was a new update due to another issue i am having and since the last update i get this message which is very different to the one i used to get when there was no update.

The new message seems to suggest the TV can't check for updates - http 404 error?

The TV is connected to the wifi and all the streaming services are fine. The wifi settings all show all is fine.

 

Anyone else?

[dbp1312]

I have NEVER been able to run any Updates and like you it's always connected to the web.

A couple of years ago it informed me that it had updated itself, but since then, nothing.

I have tried to find out what software edition l have but where it should say is blank.

This is my second Samsung tv and it will be my last.

[Stephen Schofield 1]

I’m having exactly same issue with same model of tv since the last update ‘ is this just because we have the latest software available? Or is this a technical problem ?

any help greatly appreciated.

thank you .

[PB2024]

Thank you both for confirming it not just me.

I am hoping they will release a new update soon which if it can't be downloaded via Wi-Fi can be installed via USB drive.

I tried the same update on a USB drive from https://www.samsung.com/uk/support/model/UE43CU7100KXXU/#downloads as 2000.2 still shows as the latest update. Interesting thing was when the USB was checked for an update i got the same error as before, without the http404 bit on the end.

Let's see what Samsung does...

@dbp1312 - If you are sure this is the exact same model then it might be worth trying the USB drive route to update the TV.

[AntS]

Hi guys,

Definitely a weird error message there. 🤔😕

Are you able to share the info that's on your 'About this TV'? (Apart from the serial number -- if you're sharing a picture of that 'About this TV' screen then block out the serial number.)

Menu > Settings > Support > About This TV.

[PB2024]

Hi @AntS 

Thank you. Here is the info.

[PB2024]

This was the last firmware that was installed. 2000.2

 

[AntS · Accepted solution]

Cheers @PB2024 !

I asked my TV/AV colleagues about this one. They’ve advised that the error message is a result of a Samsung-side server glitch that’s now being corrected (rather than any issue with the TV itself); and that there are indeed no updates available for your TV just yet.

[PB2024]

Thank you @AntS   I’ll continue to monitor the situation. 

[PB2024]

And all sorted. Now shows the current and latest firmwares plus the old message is back. Thanks again @AntS