CBS All Access app fails to connect leaving black screen

[Chuckf]

I installed the app, logged in, watched quite a bit for several weeks but now it has frozen with a black screen. Other apps like Amazon Prime and Disney+ work fine. Tried removing the app but couldn't see how to uninstall and reinstall. Any ideas would be appreciated. Thanks!

[JAMES4578]

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@Chuckf wrote:

I installed the app, logged in, watched quite a bit for several weeks but now it has frozen with a black screen. Other apps like Amazon Prime and Disney+ work fine. Tried removing the app but couldn't see how to uninstall and reinstall. Any ideas would be appreciated. Thanks!

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Hi @Chuckf ,   Firstly I would check that you av ethe latest firmware for your TV.   However you should be able to reinstall  the CBS app, apps- settings- cbs app- reinstall.  If still issues you may need to reset the Smart Hub or do a factory reset.   Whilst this is the European community sections and I am based in the UK, there have been reports here of issues with the RU8000, though you have not named your model. 

You may find some useful information on this thread :

https://eu.community.samsung.com/t5/TV/Samsung-RU8000FXZA-CBS-All-Access-issues 

[DelrayBeach]

Chuck,

First of all power off your Smarthub (turning off the TV does nothing) to reaccess the app again or reload the app. I have read all the forum comments and believe the issue to be a CBS app issue. One of the forum comments was to upgrade to the latest CBS app level which you have no control over short of turning on Auto Update in the APPS , then upper right corner settings icon. In any case my 2017 QN65Q9F states I am at the latest level of 1.17.2 updated on 2/27/2020 and I still have the black screen  whenever I watch or pause an episode , turn off the TV and then come back later and turn the TV on again to start watching again. Until this is fixed what I have done after watching/or pausing an episode is hit the "back" TV control key and keep on hitting it till you are at a master CBS TV series screen "before" you shut off the TV. Ever since whenever I turn on the TV and select the CBS app I immediately see the master screen again and no more black screens.