25-10-2023 11:34 PM
I have a Smart TV UN50AU8000FXZA purchased about 2 years ago. The last couple of weeks a problem has appeared where the TV will not always turn on on the first attempt. There is power to the TV, the red standby light is on and when the power button is pressed, the standby light turns off, indicating that the TV is powering on, but only a blank screen appears. I have to try several times to get it to actually turn on, and some attempts the Samsung logo for the TV will appear, then a blank screen. After several attempts the TV does turn on. I have checked for updates and there are none available for this model.
26-10-2023 12:00 AM
30-10-2023 03:04 PM
I have started to have this problem on my Q55q80B
Only seven months old. If turned off for a few hours TV opens and closes with logo. On next press opens ok. Put plug direct into socket and still the same. Annoyingly intermittent.
Now before closing the logo appeared. Shop told me it is likely to be a software issue
Just hope it's nothing serious. Last Samsung broke after four years. Should have gone for an LG
30-10-2023 08:07 PM
How long are you leaving it unplugged? Try unplugging all cables, including power cord. Let all remain unplugged for at least 5 minutes. The plug back in only the power and try turning the TV back on.
01-11-2023 12:30 PM
Spoke to Samsung tech yesterday. They checked via net, setting and have done various reboots. So no problem this morning. Went out for an hour and this happened- see video, sometimes the logo appears before shutting. Once I tried power again it opened fine and stays on until I turn off. So it seems to be intermittent. Sent a new power cable as well. Perhaps a factory reset is in order