30-05-2018 02:55 PM
BBC iplayer has stopped working on our Ue55es8000 tv. The screen does not get past “LOADING”.
01-06-2018 11:44 AM
That's great news @Gosloon! Out of interest, do you know what the engineer did to acheive this?
01-06-2018 11:54 AM
Not exactly. He did do a general reset and then somehow he go to the Samsung hub reset. I’m hoping he will send me more details.
01-06-2018 12:03 PM
No problem @Gosloon. Main thing is it's fixed!
01-06-2018 04:14 PM
@Gosloon, Glad to hear the engineer managed to fix the problem via Remote Support-if you receive more details perhaps you can let us know.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
01-06-2018 05:18 PM
Not exactly. He did do a general reset and then somehow he go to the Samsung hub reset. I’m hoping he will send me more details.