Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Invalid Mac Address

(Topic created on: 20-11-2022 11:19 AM)
1891 Views
mmtenia
First Poster
Options

My Samsung Series 6 TV is not connecting to the internet. I’ve done  everything including reset to factory settings. 
Literally every other device in my home works using my router except for this TV. It’s an ongoing issue and is very frustrating since it happens every few weeks but this time everything I try is not working
Please Help

0 Likes
1 REPLY 1
AndrewL
Moderator
Moderator
Options

@mmtenia : Please can you confirm the model number of your TV? This can be found on the sticker on the back of the device, or in Settings > Support > About This TV. 

In the meantime, please power off the TV and unplug it at the wall. Now, unplug your router for 30 seconds, plug it back in, and allow time for the reset/recalibration process to complete. After resetting your router, plug your TV back in and power it on using the remote control. 

0 Likes