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Original topic:

How can I check if new TV is showing pictures in HD

(Topic created on: 07/05/21 22:03)
spangley
Apprentice
Options
TV

Hello

I was wondering if anyone could help me please

I have bought a new SAMSUNG UE65 TU850 7UXXU TV and I have connected up my and the pictures are not very sharp and I am watching Sky Sports and the HD is not showing in the top right hand corner ? 

Thanks for any help

Take care and keep safe

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10 REPLIES 10
Steven9761
Helping Hand
Options
TV
Are you on the hd channel, though?
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spangley
Apprentice
Options
TV
Yeah I was, thanks for the reply
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Steven9761
Helping Hand
Options
TV
Check the sky box display settings. I am on VM, but I'd imagine there are similarities with the stb's. It may be that the box itself is using the wrong output signal. On VM, it is listed under VIDEO OUTPUT.

20210507_222515_22783.jpg

spangley
Apprentice
Options
TV

I am on VM as well so have altered the settings as per your picture

Thanks for your help.....

Steven9761
Helping Hand
Options
TV
You see improvements now?
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spangley
Apprentice
Options
TV

I just looked and there is still no HD in top right hand corner

Thanks

 

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Steven9761
Helping Hand
Options
TV
I'm on Sky Sports HD channel now. There is no HD logo in the top-right of my picture either. Perhaps Sky don't add the logo?
spangley
Apprentice
Options
TV

the picture just does not look very clear and sharp even on BT Ultimate HD 

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Steven9761
Helping Hand
Options
TV
I'd get in touch with the seller, and get their technicians to have a look. Better still, if you've just bought the TV, ask for an exchange or refund, citing "unfit for intended purpose". If the seller tells you to contact Samsung, let them know that your contract is with the seller, not the manufacturer. If they dig their heels in, report them to your local Trading Standards, and if necessary, the Small Claims Court. One way or another, your problem will be resolved.
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