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Help with Smart View

(Topic created on: 04-02-2021 02:39 PM)
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Mona22
Apprentice

‎04-02-2021 02:39 PM

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I have a Galaxy  S6 mobile and a Samsung S7500 smart tv, with Smartview, which I can use with systems such as Zoom to great effect. I was using it on Band, to do live jazzercise sessions until last month (14 jan), when my tv started showing a comment that 'resolution or frame rate not supported'.  Can anyone help me with this?Mona22
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15 REPLIES 15
Pugs1957
Samsung Members Star ★

‎04-02-2021 03:55 PM

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Perhaps the app got updated and settings changed.
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Mona22
Apprentice

‎04-02-2021 03:55 PM

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In response to Steven9761
oh goodness yes, I did try that - it did offer to pull up files off my phone but I couldn't seem to cast the screen to the tv. Perhaps I need to try again!
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Steven9761
Troubleshooter

‎04-02-2021 04:04 PM

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In response to Mona22
open the folder/app that contains your videos.
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Mona22
Apprentice

‎04-02-2021 04:05 PM

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In response to Pugs1957
I did think that might be possible but its hard to find out.
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Mona22
Apprentice

‎04-02-2021 04:07 PM

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In response to Steven9761
right, i'll have another attempt!
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Mona22
Apprentice

‎04-02-2021 04:43 PM

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no luck! it will show any files, videos etc on my mobile but I can't access what is on the screen! I think that's enough for today- thanks so much for your time!
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