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Original topic:

HDMI ports aren't working

(Topic created on: 23/01/21 17:18)
Robi995
First Poster
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TV

Hi

 

Few days ago in our place we had thunderstorm, and after that our satellite receiver spoiled. After that we call service and they changed the receiver, where the problem started. On TV(Samsung JU6702)IMG_3600.JPG, all HDMI ports aren't working(TV had four). When i push SOURCE button, TV changed on HDMi port and TV is searching for update, but i had the latest update. BTW i started again update directly from TV, and also later with USB but nothing changed.
I also try with different HDMI cabel, nothing happens.

 

On the second TV, receiver works. 

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5 REPLIES 5
Robi995
First Poster
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TV

????

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Pugs1957
Superuser I
Superuser I
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TV
If you had just replaced the satellite receiver for no reason, it's logical there is a connection issue with the receiver. However, the thunderstorm may have fried the PCB for the HDMI sockets. Can you get terrestrial TV?
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Robi995
First Poster
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TV

Hi

Thnderstorm destroyed receiver, i tried and playstation on hdmi. I get the same message like on picture which i post.

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Robi995
First Poster
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TV

We get the new receiver from operator, then i get the update message from picture in first post. Receiver is working on all other TVs in house.

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blueberry_cheesecake
Helping Hand
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TV

hello @Robi995 

 

you reset the TV

 

Menu/Settings → Support → Reset

 

if persists, contact Samsung Support for further help and repair

 

😀


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