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Grid pattern visible on homogeneous brighter images

(Topic created on: 08-02-2021 12:49 PM)
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JoelBy
Apprentice
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I have just bought a 65” Q95T and it has been used for two days. I really like the tv in general, but it’s just this one thing that bugs me out completely. 
In brighter and rather homogeneous pictures I can clearly see an underlying grid pattern. It is hard to capture it on my phone, but I attach some pictures where it’s kind of visible. The pictures are showing the ambient mode.
I suspect this pattern to be related to the FALD grid. 
Is this something intrinsic with the FALD technology and is impossible to hide, or is this a consequence of a faulty diffuser layer or similar?

The first image has reduced brightness to enhance what the eye can see.

D324E31C-3300-4FDE-A63F-709CCE869C4E.jpeg

2AD9C661-6036-4184-8ECC-56984538956D.jpeg

F2022CDC-36B0-421D-8F00-753E2045103D.jpeg

I just didn’t expect this to be a problem on a quite expensive top of the line tv from Samsung. So I ask if it’s a faulty tv rather than a negative consequence of the technology. 

I hope anyone can give me some further information regarding this. 
Thank you!

13 REPLIES 13
PauloRoberto10
Journeyman
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Olá, amigo

Como ficou a solução do caso?

0 Likes
admont
Apprentice
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Olá Paulo

Infelizmente os técnicos da autorizada Samsung da minha cidade, não reconheceram o efeito "grelha" como um defeito e sim como uma característica da tecnologia de Mini-Led da Samsung. Portanto não aprovaram a substituição da tela, pois segundo eles teria o mesmo resultado. Ou seja, é se acostumar ou ir atrás dos meus direitos para devolução do produto.

PauloRoberto10
Journeyman
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Eu tenho uma QN90A há mais de 2 anos e nunca reparei nessa grelha, mas com 2 dias da QN90C já reparei porque em uma parte da tela é mais nítido. Gostaria de saber se alguém com experiência no assunto sabe se com o tempo de uso esse efeito vai diminuindo na TV.

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Paul_jr_k
Apprentice
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@JoelBy wrote:

I have just bought a 65” Q95T and it has been used for two days. I really like the tv in general, but it’s just this one thing that bugs me out completely. 
In brighter and rather homogeneous pictures I can clearly see an underlying grid pattern. It is hard to capture it on my phone, but I attach some pictures where it’s kind of visible. The pictures are showing the ambient mode.
I suspect this pattern to be related to the FALD grid. 
Is this something intrinsic with the FALD technology and is impossible to hide, or is this a consequence of a faulty diffuser layer or similar?

The first image has reduced brightness to enhance what the eye can see.

D324E31C-3300-4FDE-A63F-709CCE869C4E.jpeg

2AD9C661-6036-4184-8ECC-56984538956D.jpeg

F2022CDC-36B0-421D-8F00-753E2045103D.jpeg

I just didn’t expect this to be a problem on a quite expensive top of the line tv from Samsung. So I ask if it’s a faulty tv rather than a negative consequence of the technology. 

I hope anyone can give me some further information regarding this. 
Thank you!


IMG_20240213_175630 (2).jpgIMG_20240213_175651 (1).jpg

This is for NEOQLED 65QN85B, this grid pattern appears in all outdoor scenes with light colors, whites and blues, this is a serious Issue which should not happen in such premium TVs like NEO series, I contacted samsung support they send 2 technicians 3 times but still are not accpeting this as a problem wasted almost 1 month of my time talking with poor customer support and they are not even providing me a replacement or solution for  a big brand like Samsung this is totally unacceptable

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