Firmware version 1661.6 -March- 2025 for 2022 Neo QLED and QLED TVs

[Kralj3gs]

New firmware is out Is there any good news and is it worth updating?

[Lorenzo Valmaggia]

I agree with you, I can see it has a lot of potential but it was unbearable as at least to my eyes (75” at 2.5m) that was the only thing I could focus on. Thing is: is it gonna be fixed? Is it gonna be fixed in a reasonable time?  I believe it’s 1.5 months since they dropped the update and I could find an official response by Samsung. I know they are aware but the question is how much they care to solve it (it’s a 2022 model and they just released the F which will have their bugs too and they have to be solved sooner).

I know SDR content isn’t affected by this issue and all settings work accordingly, I could set my Apple TV 4K to SDR and wait for the update but I didn’t feel like dealing with Samsung. At least now I know it’s better to opt for another brand when I’ll get a new TV. Well played Samsung 😬.

[Skizofrenic]

anyone with any kind of bug, please opena ticket with samsung assistance (it's made via whatsap, quite easy) u can also use samsung member app on smartphone, insert Tv, and select support

[pemills5551]

I wanted to create a bug ticket using WhatsApp but I may be being stupid but I thought that a telephone number was required, if a number is required what is it, if there is another way of creating a new WhatsApp group can you supply a bit more info, thanks.

Peter

[Freds55chv]

Ok Question so now I have to download an app to get Samsung to maybe do something about there lack of Quality control of there products?   I’m certainly glad that in the music business I get updates regularly on my processor’s no hassle no need to download another App to be recognized for a problem that they should be aware of…  

I would expect a company that is worth a salt would be on top of their product problems.  I guess I’m astounded that Samsung’s lack of quality control is absolutely terrible.  

When I spend good money on what has been in the past a good product but now doesn’t seem to even stay up on what they are putting out.  

Not trying to give anybody a hard time but if this is there way of doing business why isn’t there a direct way to contact Samsung like a tab in the menu to report issues? Sure would be simple to get feed back from their customer's  and their products  and make it easier for them to become aware of problems when their not

I don’t get it is that really a hard thing to do?  Seems like it would be a good thing and a good business model to follow but what do I know I’m just someone with 3 65” QLed tv’s that do not work properly!

[Skizofrenic]

2 months with a bugged firmware and no answer from samsung. Customer service non available... Sorry samsung. u got me for last time. next is TCL or LG. C ya 

[Freds55chv]

Happy Memorial Day

I spent an hour talking to the Samsung Bot it had me doing everything I have already done, it was quit frustrating.   Needless to say  it was a waste of time it kept telling me to reset the time on my router and that is the problem.   

I went through all the settings in my router that is working fine and have not found anywhere to reset the time that The Samsung Bot said was the problem.

Does anyone know if there is a time setting with the Google Mesh system all I have are the pucks to extend my coverage area.

After all the time I spent trying to fix and find a time setting to reset I was disconnected and pretty much fed up with the Bot so I didn’t start another conversation. Samsung is  very much just frustrating to say the least.

Anybody else have any further information about FW 1661.6

[pemills5551]

Hi, sadly I cannot give you any help with the buggy 1661.6 firmware but I can say that despite a plethora of widely known bugs I'm astounded at the number of bugs that are continually making their presence felt, from the simple but annoying inability to set the display order of the recorded files on my attached SSD hard drive to the more simple to fix where the cache that counts the number of recordings that have been requested does not get flushed or reset back to zero so the reservations cache gets filled, currently the max 30 which as soon as it's reached just reports "Too Many Reservations" which disables the ability of scheduling any future recordings and the only way out of this is to perform a complete channel scan and enable the channel initialisation before scanning, I've heard from many forum members who have had similar issues and have come up with all sorts of 'work-a-rounds' I've tried nearly all of them and only the channel scan has worked for me.

I have spoken to Samsung Tech Support not a bot but supposedly a technically trained support member of staff but in all honesty they were next to useless sometimes quite rude in their attitude to the assistance that they were supposed to be giving by being very condescending as if they were speaking to a complete *****.

I've been a very big fan of Samsung products for more years that I can remember from the many TV's that I currently have to mobile phones, Microwaves, FreeView tuners and even American style refrigerators' but I can quite categorically say That this last experience of Samsung's inability to fix and roll out a new firmware update will be my last Samsung purchase.

I don't think that I remember seeing a list of what you've experienced as far as issues that you've had with your TV but I have read some reports of sound issues, picture problems so I was wondering what the issues that you wanted to speak to Samsung about, apart from the hardware/FW issues that I previously mentioned which is not a complete list so I was hoping to see exactly what other people were experiencing so I can compile a list to send to the Samsung CEO.

[Freds55chv]

I know there are many problems with FW 1661.6 … That’s a good idea to compile a list of issues with this FW from other members maybe someone will finally listen to all of these issues and do something about.  
I’ve never seen a Firmware with the amount of problems that this FW has and the lack of any response to all of these issues that are being reported. The Bot was a total waste of time and then we were disconnected so it was a waste of time and frustration. 

Yes I know what your saying about costumer service I think they go down there list of responses to problems at least that’s how I feel and it is so frustrating like them telling me the time on my router was set wrong my frustration level was going through the roof…

I guess Samsung is going down the tube what a shame,  the list of issues sounds like a good idea I’ll be curious to see how that goes…

I guess I might try the customer service I haven’t want to go through that frustration there going to tell me everything I have tried hard to get excited about wasting time when I have better things to do.  We’ll just have to keep trying maybe will get someone that will care about fixing the issues with this FW 

[pemills5551]

In monitoring the Facebook groups some of which I am a member of and I have not read a comment or reply from anyone that has had better luck in getting their issues sorted, this is not just restricted to TV's but mobile phones too, Google is responsible for the development and maintenance of the operating system ie Android but the hardware and it's incompatibility issues is all down to Samsung, what surprises me most is the fact that having worked in Korea for almost two years and working alongside the Korean engineers and their almost insane desire for perfection in producing a top notch and excellent product so whoever is in charge in the UK, in this case, for technical support on their products seriously needs sacking and replacing with a more customer focused team. 

Another thing that also surprises me is that this is run by Samsung so you'd think that someone would be monitoring this forum and picking up on the issues and the obvious displeasures' from their customers.

Do you use the facility on your TV to record to an external device as I do as apart from some clunkyness of navigating around the different facilities via the menu's the scheduling of recording a program or a series of programmes is an absolute nightmare and having a reservation buffer of just 30 is plain ridiculous and most annoying. 

[Freds55chv]

We ditched cable tv and strictly use the internet now which we are good with.  We just stream if we choose to and we really don’t miss it with all the free channels online and Air tv.  
We never have recorded from the tv but know friends that do being in the music industry I stay pretty busy,  and at this time I’m building an old school hot rod out of a 69 Mercury Cougar in my spare time.

Im really surprised that if this forum is monitored that no one has done anything to fix these issues or at least said they were working on a fix.   This same issue happened to us one time before and Samsung fixed it, but it seems as this has taken a back burner for Samsung to ignore all of these issues that FW 1661.6 has.