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Favourite Channels

(Topic created on: 03-09-2017 02:47 PM)
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Mick6
First Poster
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I have got a 43" KS7500 Curved SUHD Quantum Dot Ultra HD Premium HDR 1000 TV and when you turn it off and then back on again invariably the saved into favourite channels disappear and I then have to through the whole process again of finding them and replacing in my favourites.

 

Tried retuning etc all to no avail.

 

Very frustrating

 

Anyone any idea how to fix?

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3 REPLIES 3
ChrisM
SuperStar
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Hi @Mick6.

 

Could you confirm the software version of your TV? Go to Home > Settings > Support > Contact Samsung.

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Mick6
First Poster
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Hi Chris, thanks for your reply, however called Samsung and sorted it on the phone. Fingers crossed it will stay fixed. Being an intermittent fault made it more annoying. Resolved the problem by doing a reboot and it seems to have fixed it. Obviously will monitor and get back on to them should it reoccur.

 

That aside, very pleased with the set and on my recommendation my son has now also bought one!

 

 

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TracyR
Troubleshooter
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Thanks for letting us know @Mick6!

 

I've passed your thanks on to @ChrisM

 

:womanhappy:


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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