Smart TV won't connect to WiFi on initial setup

[Rmiah2]

I've just gotten a new TV which won't connect to my WiFi so i can't even update the firmware the model is ue55mu6200, the smart remote also does not work. I've tried wired connection it also does not work.

[ChrisM]

Hi @Rmiah2.

Are you still having this issue or did you manage to get your TV connected?