Extremely dissatisfied Samsung customer

[Members_Znt9ZpR]

Hello Samsung

I want to start by saying that I am a very dissatisfied customer.

I bought a TQ55S90CATXXC from one of your retailers in November last year. After that I have not received around 10-15 coupons from you and I can not interpret it in any other way that you are not satisfied/unsatisfied with the product that I have bought. Because you do everything in your power to make me as dissatisfied with it as possible and to return it. Because the support I receive is really below all criticism and you seem to have staff who have no idea how your own products work or what the menus look like. What kind of company are you that does this to their customers? As you repeatedly say are loyal customers? How can anyone feel satisfied with a Samsung product or want to buy any more Samsung products with this kind of treatment? You should really be ashamed and spend more time training your staff in your products than forcing coupons on customers all the time.

Finally, I want to say again that I am very dissatisfied with how Samsung handles this and their support. You might think that such a large company like Samsung should have better support instead of one that is very poor and would rather focus on coupons than support.

Best Regard

Tobias Karlsson

[Fiona26]

We are all customers on this forum. If you are having issues with your tv, explain what issues as someone on the forum may be able to help you with your tv model. As for complaints you will need to contact samsung

https://www.samsung.com/uk/support/contact/

[Piper123]

If you are in the UK then your contract is with your retailer therefore why are you reaching out to Samsung directly.

Go back to the retailer and they are responsible for fixing your issues.

[Members_Znt9ZpR]

I have already complain to Samsung and they ask me to post my complain here.

[Members_Znt9ZpR]

They ask me to complain to Samsung as it is whit them i have the problem whit. But the only thing Samsung is offer me is bad support and coupons for there store.  As that seems to be there main objective.

[Piper123]

If your device is still under warranty and you're in the UK by law it is the RETAILERS responsibility to deal with the issue.

Consumer Rights Directive 2015 refers

[lminvti]

Hi this is from similar thread:
https://eu.community.samsung.com/t5/tv/faulty-tv-after-6-months/td-p/11432919?src=ShareByUserCM

[Members_Znt9ZpR]

I dont live in the UK. I live in Sweden.

[Members_Znt9ZpR]

I have already try this but like i said all i get from Samsung is coupons code and direction to settings that don`t exist on my TV.

[JAMES4578]

Under the Consumer sales Act in Sweden  " you are entitled to complain to the shop about faults and defects in the item for up to three years after the date of purchase". https://www.norden.org/en/info-norden/buying-goods-and-services-sweden

Samsung support channels are here https://www.samsung.com/se/support/contact/

However  you may receive more tailored support on the Nordics Community https://eu.community.samsung.com/t5/nordics/ct-p/se?page=1&tab=setting:samsung.featured_topics