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External hard disk not working anymore on TV

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First Poster

Hi

I have a Curved smart tv series 6 - 6300, my extrenal hard disk worked till now ( for more than a year) but suddenly it is not working anymore. It shows the hard disk but when I select it, it does not open. 
Can you help me please.

Thank you in advance

5 REPLIES 5
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Observer

I started to have this exact problem two weeks ago.

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Samsung did something wrong with the firmware updates for the end of 2019.

 

We been chatting this here for the past weeks, many pages have a look:

 

https://eu.community.samsung.com/t5/TV/Samsung-tv-stopped-reading-usb-drives/td-p/787736/highlight/f...

 

Give Samsung Support an email or something and tell them your issue maybe they will do something about it if we all notify them.

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Any fix for this? Iv tried resetting the TV, the HUB, unplug the TV for 30min and turn it back on but nothing has worked :(... 

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@HugoAlencar, did you try the TV reset fallowed by the HUB reset back to back, one after the other so no waiting around to see if it got fixed.

 

Some people in the main thread said the reset TV & reset HUB one after the other worked for them.

 

If this fails then send those emails / calls / chats with Samsung reps and support.

Facing same issue UA43KU6000 . I hope Samsung resolves it

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