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Cannot open Samsung service menu

(Topic created on: 03-05-2024 02:43 PM)
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Members_LRYsXft
Apprentice
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Hello, i have a samsung QE55Q7FAMTXXC. This tv uses a one connect box, to connect all the inputs to the tv. I dont have that box, so when i turn the tv on, im stuck with the image to connect the one connect. I have seen some people enter the service menu, and activate the "hotel"/"Hospitality" mode. This mode allows you to use the tv without the one connect, basically for wifi streaming. The thing is i cannot open this menu. I have tried every combination to enter this mode, that i saw on the internet, that i know work in some other samsung models.

Here are some combinations that i have tried:

  1. Keep TV on then press: Mute + 1 + 1 + 9 + Enter.

  2. Power Off TV then press: Info + Settings + Mute + Power

  3. Power Off TV then press: Mute + 1 + 1 + 9 + Power

  4. Power Off TV then press: Mute + 1 + 8 + 2 + Power

The fouth combination does something, as when the tv turns on, when a press any button on the remote the tv crashes and then reboots.

I have also tried using an app for your phone tha emulates an samsung factory service remote. But trying to press the combination (INFO+FACTORY), does not open the service menu, it just starts flashing some colors.

Does anybody know how to open the service menu in this model?

Thanks in advance.

13 REPLIES 13
justwanttoread
Journeyman
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This worked for me. QN50 TV

Thanks

Anatoliy1
Pioneer
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There is no way you can enter the service menu without One Connect, not only the ports but the whole brain of the TV. Without this unit you just have a display, let's say like a laptop.

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Samapetere
First Poster
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Hi 

 

Can some one please help 

 

I hav

 

And unable to enter service menu 

Please help ue55ku6400

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Samapetere
First Poster
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Anyone pls 

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