07-08-2023 10:55 AM in
I have a brand new Samsung TV (BU8500KXXU) that will not connect to my Sky Q box in UHD. I keep getting the following error codes(UH021 & UH031) when I try to change settings to 2160p. I have reset my Sky Q box, it is compatible with UHD, is running the most up to date software, and have also changed my sky HDMI to a newer 4k one. I have heard that a 4K powered HDMI splitter may work but I dont want to keep wasting money if there is a problem. Can anyone help at all as what was the point of buying a new TV if it doesn't connect on UHD.
07-08-2023 11:24 AM in
07-08-2023 12:54 PM in
@Members_UFMkc22: On your TV, please try heading to Home > Settings > All Settings > Connection > External Device Manager > Input Signal Plus, and toggle this on for the HDMI port that your Sky box is connected to. Let me know if this helps.