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- About Arabianstar
22-01-2019
10:43 AM
1 Like
Hello Woody ... my kindest regards and thank you again for your help with my issues on my handset ....
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22-01-2019
09:26 AM
28-11-2018
09:05 PM
Thanks for your reply ... :-) Ah mines the same as yours apart from the date ... I registered no probs .... sorry to hear you had so much trouble .... :-)
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28-11-2018
08:31 PM
Hey all . Please can someone post a screen shot of the build numbers once you've downloaded your beta version so I can ensure I have the right build etc for my S9 + ( SM-G965F) . I side loaded mine last week. I have been able to register with the beta programe this morning with no problem but I just wanna make sure I'm on the right software. Thank you and happy beta'ring....
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28-11-2018
08:24 PM
Can someone please post a screen shot of the build number etc on here to see if my build etc is the latest one ui / 9.0 build for my S9+ ( SM -G965F ) please as I side loaded my build last week. I have been able to register for thr Beta program with no problem but I would just like to ensure I have the right build etc . Thank you and happy beta'ring .....
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28-11-2018
02:53 PM
Hi ... thanks for posting. Do you have the S9+ ( SM-G965F) link please... thank you
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21-11-2018
08:47 PM
Hi there. Can you post the link you have used for this beta .zip. I confident to flash it to my S9+ via recovery mode my firmware is November 2018 build number ending BRJ6 and the zip I was given just don't load from my SD card.... Thank you
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21-11-2018
08:41 PM
Hi do you have a link I can use to flash this one ui to my Sm-G965F please..... ? Thank you
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20-11-2018
11:09 PM
So I've tried on my SM-G965F s9 + and it's BTU unlocked I trans to card and tried three times but failed to install... any ideas please. Thank you :-)
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20-11-2018
11:07 PM
My software build version ends BRJ1 with the November security patch so it won't work .. ???
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20-11-2018
10:12 PM
I tried it four times and verification failed every time... gutted!
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20-11-2018
08:47 PM
I'm trying it now I'm pretty savvy with this sort of stuff so i don't see there being any probs .... where did you get this from ? Ahd why isnt every one just using this intstead of all this stress ? Lol Thank you so very much.
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20-11-2018
06:45 PM
Hi where did you get this update ftom please I'll side load It myself. Thanks for your help. Kind regards
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20-11-2018
06:44 PM
Hi. What update do you mean ? Is there a .zip file I can download and install rather than waiting. Thank you :-)
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20-11-2018
06:36 PM
I'm starting to think the same I contacted the Tech support line through the Samsung Members app and was told that the beta testing programme IS available in the UK today. Samsung Customer services after care is the worst I've ever had to deal with. I've had hell with them over problems with THREE devices and now with simply trying to find out what's what. Samsung will bend over backwards to take your money for their tech but after care and customer support is the worst ever. You would think they would know what is going on and not go by here say. I appreciate the fact the fact that they have Customer service centres all over the world but its no excuse they have the technology to update and provide correct info to its paying customers. I'm going to move away from Samsung not just because of this beta issue but all the trouble, time and stress caused over my there devices. It's just not what I expect from a global brand like Samsung . If i knew how i would post a screen shot of my chat with this Customer service centre today yo show you all exactly what she said. 🤬🤬🤬😡😡😡😡
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15-11-2018
11:14 AM
Hey this November security update came to you today? Is your phone direct from Samsung ? What network are you using? My S9+ is unlocked from Samsung upgrade programme but i still have to wait for weeks before the latest ( Sep, Oct and now November Security patches download to my handset I'm on BTU in the UK / SM-G965F ..... Latest firmware G965FXXU2BRJ1 I check for updates three to four times a day at different times of the day What I am doing wrong that i have to wait so long every month for the updates ..... A heads up woukd be appreciated... thanks :-)
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13-11-2018
04:02 PM
1 Like
Please find below a copy ( edited ) of a transcript of a conversation between myself and a Samsung Tech support employee. I hope this info helps you all and please don't troll me to death. I am taking the time and effort to share with all our community what info I have found out and hope it's of help to you all....This is what I've found out about the beta testing programme.... I hope this helps... Enjoy ..... ......One UI is the unique user interface for Galaxy phones, reflecting the signature look and style of the Galaxy brand. The One UI Beta Programme is owned, managed and operated by Samsung independently in order to provide better experience and reliable software based on user feedback. To join the beta testing you will need to download the “Samsung Members” app from the Galaxy Apps or Play Store. Then submit the “Galaxy Beta Program” application form through “Registration of One UI Beta Program” in the notice. As long as customers meet all the participation criteria, the registration process will be completed. I would like to note that the Android Pie Beta Programme is currently being release in the United Kingdom and the device able to participate is Samsung Galaxy S9 and S9+. The release would be on 20th of November 2018. The notice is not in the app I've checked and checked again? I take it the notice will just appear in the notice section and I have to check on the 20th ? That is correct,Mr S ( edited ) . After registering for the Beta programme, you can update your software through the settings menu on their Galaxy S9 or S9 Plus. The programme is free to all Galaxy S9 users. However, it is recommended that customers download and update software when connected to Wi-Fi. It would best to wait until 20th of November to do the update since its still not being release. So let me confirm the Beta testing for Android Pie will include the new One UI together and the notice / invitation to join the beta testing programme will appear in the notice section of the members app I'm taking to you through now ? I then fill the application in and then wait for the OTA download through software updates on my handset ? And it's defiantly on 20th November? I a m very greatful for your honesty as rumours are flying it's the 15th November??? That is correct You can see all our information on our website which is https://www.samsung.com/uk/support/mobile-devices/how-do-i-participate-in-beta-programme/ . I could not access the ( edited ) you have provided earlier. Thank you very much for your valued time and honesty .... this is edited to cover the privacy of the employee and customer privacy but i assure you of its integrecy. Kindest regards every one..... :-)
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13-11-2018
03:55 PM
2 Likes
This is what I've found out about the beta testing programme.... please do not troll me I'm sharing this info I got from tech support at Samsung. I hope this helps... Enjoy ..... ......One UI is the unique user interface for Galaxy phones, reflecting the signature look and style of the Galaxy brand. The One UI Beta Programme is owned, managed and operated by Samsung independently in order to provide better experience and reliable software based on user feedback. To join the beta testing you will need to download the “Samsung Members” app from the Galaxy Apps or Play Store. Then submit the “Galaxy Beta Program” application form through “Registration of One UI Beta Program” in the notice. As long as customers meet all the participation criteria, the registration process will be completed. I would like to note that the Android Pie Beta Programme is currently being release in the United Kingdom and the device able to participate is Samsung Galaxy S9 and S9+. The release would be on 20th of November 2018. The notice is not in the app I've checked and checked again? I take it the notice will just appear in the notice section and I have to check on the 20th ? That is correct,Mr S ( edited ) . After registering for the Beta programme, you can update your software through the settings menu on their Galaxy S9 or S9 Plus. The programme is free to all Galaxy S9 users. However, it is recommended that customers download and update software when connected to Wi-Fi. It would best to wait until 20th of November to do the update since its still not being release. So let me confirm the Beta testing for Android Pie will include the new One UI together and the notice / invitation to join the beta testing programme will appear in the notice section of the members app I'm taking to you through now ? I then fill the application in and then wait for the OTA download through software updates on my handset ? And it's defiantly on 20th November? I a m very greatful for your honesty as rumours are flying it's the 15th November??? That is correct You can see all our information on our website which is https://www.samsung.com/uk/support/mobile-devices/how-do-i-participate-in-beta-programme/ . I could not access the website you have provided earlier Thank you very much for your valued time and honesty .... this is edited to cover the privacy of the employee and customer privacy but i assure you of its integrecy. Kindest regards every one..... :-)
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13-11-2018
03:53 PM
2 Likes
This is what I've found out about the beta testing programme.... please do not troll me I'm sharing this info I got from tech support at Samsung. I hope this helps... Enjoy ..... ......One UI is the unique user interface for Galaxy phones, reflecting the signature look and style of the Galaxy brand. The One UI Beta Programme is owned, managed and operated by Samsung independently in order to provide better experience and reliable software based on user feedback. To join the beta testing you will need to download the “Samsung Members” app from the Galaxy Apps or Play Store. Then submit the “Galaxy Beta Program” application form through “Registration of One UI Beta Program” in the notice. As long as customers meet all the participation criteria, the registration process will be completed. I would like to note that the Android Pie Beta Programme is currently being release in the United Kingdom and the device able to participate is Samsung Galaxy S9 and S9+. The release would be on 20th of November 2018. The notice is not in the app I've checked and checked again? I take it the notice will just appear in the notice section and I have to check on the 20th ? That is correct,Mr S ( edited ) . After registering for the Beta programme, you can update your software through the settings menu on their Galaxy S9 or S9 Plus. The programme is free to all Galaxy S9 users. However, it is recommended that customers download and update software when connected to Wi-Fi. It would best to wait until 20th of November to do the update since its still not being release. So let me confirm the Beta testing for Android Pie will include the new One UI together and the notice / invitation to join the beta testing programme will appear in the notice section of the members app I'm taking to you through now ? I then fill the application in and then wait for the OTA download through software updates on my handset ? And it's defiantly on 20th November? I a m very greatful for your honesty as rumours are flying it's the 15th November??? That is correct You can see all our information on our website which is https://www.samsung.com/uk/support/mobile-devices/how-do-i-participate-in-beta-programme/ . I could not access the website you have provided earlier Thank you very much for your valued time and honesty .... this is edited to cover the privacy of the employee and customer privacy but i assure you of its integrecy. Kindest regards every one..... :-)
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13-11-2018
03:49 PM
1 Like
This is what I've found out about the beta testing programme.... please do not troll me I'm sharing this info I got from tech support at Samsung. I hope this helps... Enjoy ..... 45 One UI is the unique user interface for Galaxy phones, reflecting the signature look and style of the Galaxy brand. The One UI Beta Programme is owned, managed and operated by Samsung independently in order to provide better experience and reliable software based on user feedback. To join the beta testing you will need to download the “Samsung Members” app from the Galaxy Apps or Play Store. Then submit the “Galaxy Beta Program” application form through “Registration of One UI Beta Program” in the notice. As long as customers meet all the participation criteria, the registration process will be completed. 20:40:35 I would like to note that the Android Pie Beta Programme is currently being release in the United Kingdom and the device able to participate is Samsung Galaxy S9 and S9+. The release would be on 20th of November 2018. 20:41:51 The notice is not in the app I've checked and checked again? 20:43:16 I take it the notice will just appear in the notice section and I have to check on the 20th ? 20:44:22 That is correct, S. After registering for the Beta programme, you can update your software through the settings menu on their Galaxy S9 or S9 Plus. The programme is free to all Galaxy S9 users. However, it is recommended that customers download and update software when connected to Wi-Fi. It would best to wait until 20th of November to do the update since its still not being release. 20:47:05 So let me confirm the Beta testing for Android Pie will include the new One UI together and the notice / invitation to join the beta testing programme will appear in the notice section of the members app I'm taking to you through now ? 20:48:26 I then fill the application in and then wait for the OTA download through software updates on my handset ? 20:48:46 And it's defiantly on 20th November? 20:50:12 I am very greatful for your honesty as rumours are flying it's the 15th November??? 20:50:16 That is correct You can see all our information on our website which is https://www.samsung.com/uk/support/mobile-devices/how-do-i-participate-in-beta-programme/ . I could not access the website you have provided earlier 20:51:13 Thank you very much for your valued time and honesty
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12-11-2018
10:23 PM
Here is a transcript of a conversation with Ross and I asked him to honestly give me direct correct info and here's what I got.
I hope it helps telly Samsungers let me know your thoughts and a few thanks would be nice lop .... one world one ❤
To use this post OUTSIDE this community or copy it in any way muat have my concent FIRST
Here you go.......
Ross *****
20:25:55 Welcome to Samsung Support. Please allow me a moment to read through your enquiry.
Mr Saban *****
20:28:00 Hi my enquiry is to ask when and how I join the beta testing programme on my unlocked / directly purchased from Samsung upgrade programme .
20:28:24 I'm using an S9 + sorry
20:29:09 ROSS I would appreciate an honest answer as the web is full of fake news about this. Thank you
20:30:07 As you can see I'm using the Samsung members app and Samsung + app to try and find out but getting so much bull***** from everyone....
Ross *****
20:30:31 Hello, Saban. My name is Ross from Samsung Chat Support. How are you doing today? I do understand that you would like to join the Android Pie Beta and on your Samsung Galaxy S9+ phone that is purchase under upgrade programme. Since you have me here right now, let me please do my very best to assist you on this.
Mr *****
20:30:47 Oh and its for the One UI sorry lop
20:30:55 #lol
20:31:13 Thank you.
20:32:04 I have actually waited 9 in the que three times
Ross *****
20:32:06 You're welcome, Saban. I would like to verify that you would like to avail the Android Pie Beta Programme on your Samsung Galaxy S9+. Is my understanding correct?
Mr Saban *****
20:32:28 Yes please Ross thank you
20:33:50 My model number is SM-G965F
20:34:27 Is it not called the ONE UI or is there two programmes?
Ross *****
20:34:41 Thank you very much for validating, Saban. Please give me a moment to gather all the information we have on the matter and how you will avail the Android 9 Beta Programme.
Mr Saban *****
20:35:23 Okay great ... thank you
20:37:08 Can you confirm that the ONE UI is just a testing ground for the Samsung Experience or is actually the beta for the whole Android Pie ?
20:39:14 Hello ?
20:39:45 😊👌
Ross *****
20:39:45 One UI is the unique user interface for Galaxy phones, reflecting the signature look and style of the Galaxy brand. The One UI Beta Programme is owned, managed and operated by Samsung independently in order to provide better experience and reliable software based on user feedback. To join the beta testing you will need to download the “Samsung Members” app from the Galaxy Apps or Play Store. Then submit the “Galaxy Beta Program” application form through “Registration of One UI Beta Program” in the notice. As long as customers meet all the participation criteria, the registration process will be completed.
20:40:35 I would like to note that the Android Pie Beta Programme is currently being release in the United Kingdom and the device able to participate is Samsung Galaxy S9 and S9+. The release would be on 20th of November 2018.
Mr Saban *****
20:41:51 The notice is not in the app I've checked and checked again?
20:43:16 I take it the notice will just appear in the notice section and I have to check on the 20th ?
Ross *****
20:44:22 That is correct, Saban. After registering for the Beta programme, you can update your software through the settings menu on their Galaxy S9 or S9 Plus. The programme is free to all Galaxy S9 users. However, it is recommended that customers download and update software when connected to Wi-Fi. It would best to wait until 20th of November to do the update since its still not being release.
Mr Saban *****
20:47:05 So let me confirm the Beta testing for Android Pie will include the new One UI together and the notice / invitation to join the beta testing programme will appear in the notice section of the members app I'm taking to you through now ?
20:48:26 I then fill the application in and then wait for the OTA download through software updates on my handset ?
20:48:46 And it's defiantly on 20th November?
20:50:12 I am very greatful for your honesty as rumours are flying it's the 15th November???
Ross *****
20:50:16
Mr Saban *****
20:51:13 Thank you very much for your valued time and honesty. God bless you thank you Ross kindest regards Saban *****
Ross *****
20:51:43 You're very much welcome, Saban. If you have any question on the programme you can always contact us.
Mr Saban *****
20:52:01 Sure thank you good night 👌😊
Ross *****
20:52:05 You're very much welcome. It was my pleasure assisting you today, Saban. If you require additional support, you can find How-To videos, answers to your questions and other useful information about Samsung products on our Support website www.samsung.com/uk/support. We will appreciate if you give us some feedback on how I assisted you today which will help us to serve you better. Thank you for chatting with Samsung Support, once again, my name is Ross. If you have a minute, please click on the ‘X’ button to receive the transcript of your chat and a quick survey on how I assisted you today.
20:52:09 Have a great day!
Timezone: Greenwich Mean Time Start: 2018-11-12 20:20:56 Queue: 01|Phones, Wearables & Accessories Name: Mr Saban ***** Model: SM-G965F Serial-No.: *****
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12-11-2018
10:11 PM
Beta testing is being started on 20th Novembef thanks to Ross in tech support and it's starting on 20th November and then you'll be able to apply through the notice shown in notice section once you apply you'll be able to update through the update software section on your handset. Only on S9 S9+ Note 9 ....
I hsve screen shots of our conversation which i would post hete if I could.
I'm glad o could finally get through all the BS and get the real truth . Enjoy peeps
Samsung Chat Support. How are you doing today? I do understand that you would like to join the Android Pie Beta and on your Samsung Galaxy S9+ phone that is purchase under upgrade programme. Since you have me here right now, let me please do my very best to assist you on this.
:45 One UI is the unique user interface for Galaxy phones, reflecting the signature look and style of the Galaxy brand. The One UI Beta Programme is owned, managed and operated by Samsung independently in order to provide better experience and reliable software based on user feedback. To join the beta testing you will need to download the “Samsung Members” app from the Galaxy Apps or Play Store. Then submit the “Galaxy Beta Program” application form through “Registration of One UI Beta Program” in the notice. As long as customers meet all the participation criteria, the registration process will be completed.
20:40:35 I would like to note that the Android Pie Beta Programme is currently being release in the United Kingdom and the device able to participate is Samsung Galaxy S9 and S9+. The release would be on 20th of November 2018.
Ross *****
20:25:55 Welcome to Samsung Support. Please allow me a moment to read through your enquiry.
Mr Saban *****
20:28:00 Hi my enquiry is to ask when and how I join the beta testing programme on my unlocked / directly purchased from Samsung upgrade programme . I have waited from 11 the que This was in the paper but seemed wrong .. https://www.express.co.uk/life-style/science-technology/1043481/Android-update-Google-release-Slices-feature
20:28:24 I'm using an S9 + sorry
20:29:09 ROSS I would appreciate an honest answer as the web is full of fake news about this. Thank you
20:30:07 As you can see I'm using the Samsung members app and Samsung + app to try and find out but getting so much bull***** from everyone....
Ross *****
20:30:31 Hello, Saban. My name is Ross from Samsung Chat Support. How are you doing today? I do understand that you would like to join the Android Pie Beta and on your Samsung Galaxy S9+ phone that is purchase under upgrade programme. Since you have me here right now, let me please do my very best to assist you on this.
Mr Saban *****
20:30:47 Oh and its for the One UI sorry lop
20:30:55 #lol
20:31:13 Thank you.
20:32:04 I have actually waited 9 in the que three times
Ross *****
20:32:06 You're welcome, Saban. I would like to verify that you would like to avail the Android Pie Beta Programme on your Samsung Galaxy S9+. Is my understanding correct?
Mr Saban *****
20:32:28 Yes please Ross thank you
20:33:50 My model number is SM-G965F
20:34:27 Is it not called the ONE UI or is there two programmes?
Ross *****
20:34:41 Thank you very much for validating, Saban. Please give me a moment to gather all the information we have on the matter and how you will avail the Android 9 Beta Programme.
Mr Saban *****
20:35:23 Okay great ... thank you
20:37:08 Can you confirm that the ONE UI is just a testing ground for the Samsung Experience or is actually the beta for the whole Android Pie ?
20:39:14 Hello ?
20:39:45 😊👌
Ross *****
20:39:45 One UI is the unique user interface for Galaxy phones, reflecting the signature look and style of the Galaxy brand. The One UI Beta Programme is owned, managed and operated by Samsung independently in order to provide better experience and reliable software based on user feedback. To join the beta testing you will need to download the “Samsung Members” app from the Galaxy Apps or Play Store. Then submit the “Galaxy Beta Program” application form through “Registration of One UI Beta Program” in the notice. As long as customers meet all the participation criteria, the registration process will be completed.
20:40:35 I would like to note that the Android Pie Beta Programme is currently being release in the United Kingdom and the device able to participate is Samsung Galaxy S9 and S9+. The release would be on 20th of November 2018.
Mr Saban *****
20:41:51 The notice is not in the app I've checked and checked again?
20:43:16 I take it the notice will just appear in the notice section and I have to check on the 20th ?
Ross *****
20:44:22 That is correct, Saban. After registering for the Beta programme, you can update your software through the settings menu on their Galaxy S9 or S9 Plus. The programme is free to all Galaxy S9 users. However, it is recommended that customers download and update software when connected to Wi-Fi. It would best to wait until 20th of November to do the update since its still not being release.
Mr Saban *****
20:47:05 So let me confirm the Beta testing for Android Pie will include the new One UI together and the notice / invitation to join the beta testing programme will appear in the notice section of the members app I'm taking to you through now ?
20:48:26 I then fill the application in and then wait for the OTA download through software updates on my handset ?
20:48:46 And it's defiantly on 20th November?
20:50:12 I am very greatful for your honesty as rumours are flying it's the 15th November???
Ross *****
20:50:16 That is correct, Saban. You can see all our information on our website which is https://www.samsung.com/uk/support/mobile-devices/how-do-i-participate-in-beta-programme/ . I could not access the website you have provided earlier.
Mr Saban *****
20:51:13 Thank you very much for your valued time and honesty. God bless you thank you Ross kindest regards Saban *****
Ross *****
20:51:43 You're very much welcome, Saban. If you have any question on the programme you can always contact us.
Mr Saban *****
20:52:01 Sure thank you good night 👌😊
Ross *****
20:52:05 You're very much welcome. It was my pleasure assisting you today, Saban. If you require additional support, you can find How-To videos, answers to your questions and other useful information about Samsung products on our Support website www.samsung.com/uk/support. We will appreciate if you give us some feedback on how I assisted you today which will help us to serve you better. Thank you for chatting with Samsung Support, once again, my name is Ross. If you have a minute, please click on the ‘X’ button to receive the transcript of your chat and a quick survey on how I assisted you today.
20:52:09 Have a great day!
Timezone: Greenwich Mean Time Start: 2018-11-12 20:20:56 Queue: 01|Phones, Wearables & Accessories Name: Mr Saban ***** Model: SM-G965F Serial-No.: *****
... View more
12-11-2018
10:02 PM
2 Likes
@charleem wrote: I've just spoken with Ross in tech support and it's starting on 20th November. 2018 You have to check your notices in your Samsung members app and then fill in the Beta Testin application form and if you fit the criteria you will then be able update to the beta One UI software through the update settings on your S9 / S9 + and Note 9 if I could post the screen shots of our conversation I would. I'm so pleased I'm able to announce this date to you all. Enjoy xxx I'd really appreciate it if someone could tell me how I go about signing up to join the beta program, if there is one. I'm in the UK, so I can't do it through Samsung+ as it's only availble in the USA and this is the only information I can find online about joining, I've been messing with the Samsung Members app all afternoon and I've probably been staring straight at it, but I just can't find it! I'm using a Note 9 SM-960F - 512GB - Bought directly from Samsung. Thank you! @charleem wrote: Hi there! I'd really appreciate it if someone could tell me how I go about signing up to join the beta program, if there is one. I'm in the UK, so I can't do it through Samsung+ as it's only availble in the USA and this is the only information I can find online about joining, I've been messing with the Samsung Members app all afternoon and I've probably been staring straight at it, but I just can't find it! I'm using a Note 9 SM-960F - 512GB - Bought directly from Samsung. Thank you!
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12-02-2018
07:42 PM
3 Likes
Samsung Beta testers in the UK gave their time and effort for free. Samsung have made a serious mistake here and it will cost them both with loyalty and money. Samsung posted that beta testers would get the Oreo update " one day before non testers ". They simply used the good nature and precious time of all the testers to test their next money making software and have shown that loyalty does not pay while they move forward and make more money. It's not the fact the software has not been issued it's the slap in the face to all the people they used to get there software right and as I've said it will cost them dearly. #anotherbigmistake
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