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Original topic:

Both standard and smart remotes only working up close.

(Topic created on: 03-04-2022 05:58 PM)
Crevice
First Poster
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TV

Brand new 55" Qled (QE55Q80AATXXU).  Issues with both remotes.

Connected the TV directly to a Samsung Virgin Media Box  (SMT-G7400) 

I must be only 1 meter or so from the  Samsung media box for the remotes to work.
I have checked the batteries, smart is on 58% and standard remote has new batteries.

I have tried pairing/setting up the smart remote again, all to no avail.

Any help would be appreciated.

Thanks

Colm



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3 REPLIES 3
ChrisM
Moderator
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Hi @Crevice 

Is the TV working with the Virgin Media remote control?

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Crevice
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Hi Chris, yeah, I can navigate through the TV fine.

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Crevice
First Poster
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No idea whats has changed, smart remote is working fine. Standard remote is still sluggish, for example, I need to log press "channel up" for it to change and then it jumps 2 channels.

Cheers
Colm.

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