Bose soundbar

[Ccstew]

When I connect the bose speaker via hdmi to the earc port on the TV  it says " audio device is connected to a port that does not support earc" but it is connected to the earc  port !

Annoying

Thanks

Colin

[AndrewL]

@Ccstew: Please can you confirm the model number of your TV, located on the sticker on the back of the device, or in Settings > Support > About This TV? In the meantime, please ensure that you have the HDMI cable connected to the eARC port on both the soundbar and TV. 

[Ccstew]

Hi Andrew

Model code QE85QN85AATXXU

Hdmi cable connected to bose speaker and earc port on tv 

Thanks colin

I seem to find this community site difficult to navigate maybe its me

[Ccstew]

Bose speaker says hdmi arc  not earc could that be a problem ?

[AndrewL]

@Ccstew: Potentially, however you may wish to reach out to Bose for further clarification. What I'd suggest is trying an HDMI 2.1 cable for ARC to eARC, or connecting via a standard HDMI port to avoid any potential compatibility issues. Depending on the Bose connection options, you may also wish to try connecting via Optical cable to see if this helps. 

[Ccstew]

Thanks Andrew I tried optical and it didn't like it at all some sort of feedback and I have tried other cables so I will try Bose.
Thank you for your time and input.
Best wishes
Colin