29-05-2023 10:26 AM - last edited 29-05-2023 10:31 AM
For the past 5-6 months this issue still hasn't been solved, when connecting my Sony XM5s or Airpods to the 55Q80A the Bluetooth connection never works. Prior to the update of 2111, the headphones worked perfectly fine, but after the update, absolutely unusable as they auto disconnect from the TV and clearly was a very poor update. And no, this is not a Sony or Apple issue, this is a Samsung software issue, both devices connect perfectly well with my other devices, but the TV refuses to play ball. I wasn't the first person to make this clear (Solved: Samsung TV Q70A Bluetooth pairing crash with sony ... - Samsung Community - 2459888) and I won't be the last, the US forum post describes perfectly what I do when setting up and the stutter when connecting and then disconnecting. The fact that an article (Sony's best wireless headphones might not work with some Samsung TVs | T3) was written and yet nothing changed the situation. I went through the arduous process of resetting the TV and following their specific steps and all of that 4 months ago and nothing changed. After speaking to the "expert" I got the classic, "we'll send it to the people above and get back to you", and obviously I got nothing back.
Reported the issue again and got the exact same response. And am trying to clutch at straws in getting a refund or something along those lines (bought from Box.co.uk (their 6 year warranty does not cover software issues)), but I am out of warranty, so all I can do is wait around for the engineers to actually do something. At this point Samsung, you're probably breaking something in the consumer rights act 2015 . Ultimately, you won't do anything, and having someone visit my place won't fix the issue, unless they'll fix the software on the spot, which 100% won't happen.
Thanks for not helping.
Edit: Oh a what a surprise that other EU and Australia users are having the same issue. 50" QN90A firmware update broke Bluetooth transmitter - Page 3 - Samsung Community
29-05-2023 12:05 PM - last edited 29-05-2023 12:26 PM
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