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Blue tooth headphones

(Topic created on: 04-05-2021 02:35 AM)
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Ralph711
Apprentice
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I have been using my blue tooth headphones for over a year with no problems. Suddenly when they connect to the TV I can barely hear, even with the headphone volume all the way up. The headphones work fine on other devices. It has to be the TV.

3 REPLIES 3
AndrewL
Moderator
Moderator
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@Ralph711: Please can you confirm the model number of the TV, located on the sticker on the back of the device? Is the issue present on all channels/apps? 

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Ralph711
Apprentice
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Model UN65MU800DF

I only use internet, apps

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Ralph711
Apprentice
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I purchased a new set of headphones and still have the same problem?