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Original topic:

BBC Red Button not working

(Topic created on: 18-04-2017 07:12 PM)
35532 Views
MarkGovier
Apprentice
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UE48H6700 with current software; I just checked AND did a factory reset. The BBC Red Button+ service (nor the plain Red Button) won't work. It does on a connected BT TV box AND the internet is connecting as the iPlayer, YouTube etc. does work. What can I try?

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40 REPLIES 40
KellyM
Helping Hand
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Hey @MarkGovier,

 

Are you still having problems with the BBC Red Button+ service? Are you receiving any error messages?

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MarkGovier
Apprentice
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Hi. Yes, still coming up with the error stating that the app or firmware needs to be updated. I've tried everything I can find in the menu structure to cause an update to the app but nothing seems to make any difference. I even did a restore factory settings a few days ago. Internet connection is working fine as YouTube etc. work perfectly. It's just the new RedButton+ features (as far as I know).

Error messageError messageChecking for updatesChecking for updatesCurrent firmware versionCurrent firmware versionApp update settingsApp update settings

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KellyM
Helping Hand
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Thanks for providing more details! 

 

Can you try Smart Hub > Apps Settings > Channel-Bound Apps > On then turn the TV off and on again.

 

Let us know if this allows you to use the Red Button+ service. 

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MarkGovier
Apprentice
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Hi,

 

I'm afraid that doesn't work. The function is greyed out and says the function isn't available. This was why I tried a factory reset a couple of weeks back.

20170504_180135.jpg20170504_180129.jpg

What next? Is there an even more thorough reset?

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KellyM
Helping Hand
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Are you on the TV Source when you try to select this option? Have you tried resetting the Smart Hub? What steps did you take to reset the TV previously? 

 

We'll try and get to the bottom of this for you!

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AnthonyShore1
First Poster
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Hi 

 

have you managed to sort this I'm having the same problem??

 

cheers

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MarkGovier
Apprentice
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Nope. No further input from Samsung.

 

Red button+ still not working.

 

If anyone at Samsung is watching forum this please let us know how to proceed.

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MarkGovier
Apprentice
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I think I missed this reply. How do I reset "Smart Hub"?

 

How do we perhaps uninstall and reinstall iPlayer?

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AnthonyShore1
First Poster
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It's in settings, takes about 5 mins

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