I've been on phone twice on 2 consecutive days, the customer service guys seemed to understand that I was referring the problem was with my bluray player as my tv was not a Samsung, neither were helpful and the last said he would pass to someone else and I would get a call back sometime that day - still waiting for that. I've done the procedure of turning tv off etc and a soft reset on my bluray and although the app shows and the programs too, it just does not load up and says to try again later.
I then went onto the chat and after 2 hours got a reply which I then couldn't respond to until later as I did have other things to do and not put my life on hold, when after a further 2 hours I got a further reply to inform that it was not possible to get iplayer working again on my bluray. I've asked if Samsung are going to make this right with their customers - no reply. I think its disgraceful and although I have their phone and another household appliance its certainly put me off buying another Samsung product so come on Samsung do something about it and don't let your customers down.
