BBC iplayer crashes

[Emophitipaldi]

Hi Guys

Just bought a 43 inch QLED samsung tv and everytime I stream Ipayer UHD the stream crashes. Programs with out UHD no problems 

Internet speed is 100 mbps its a wired connection 

Have reinstalled iplayer

Is this a known problem 🤔 

Any thoughts on a fix?

[Majestic]

100 maps is not fast enough to stream UHD ..that's the problem.

[Majestic]

Sorry 100 maps is not enough

[Majestic]

M b p s

[lucabcardoso]

It's not Samsung fault. Maybe the developer didn't made it Optimizer or unfinished app. Contact developer to discuss this problem

[JAMES4578]

Hi @Emophitipaldi    BBC suggests 24 Mbps  is sufficient for full 4k experience though in reality may be a bit higher. is there any difference between the Beta and standard version of the iplayer app?  with regard to wifi sometimes if a lot of devices are connected can be insufficient bandwidth and need to reboot  router.  However there is still issue with wired connection, have you tried a Factory Reset on the TV.   know from last year  Samsung indicated there was a hardware issue with some  units.  A fault has been identified with some models on the iplayer  link https://www.bbc.co.uk/iplayer/help/issues/connected-tv/crashing-samsung-tv

[Justathought]

Not sure but worth checking your date time settings are correct. I've experienced BBC iplayer not working if that is not accurate

[Buzzy_Bee]

I’ve had the same problem since returning from holiday at the weekend.  It was fine before I left and all other streaming services are working fine in UHD. Only iPlayer is unable to play anything - even on standard quality  

Interestingly the same thing happened 4 years ago and was resolved about 6 weeks later.  

[Emophitipaldi]

Hi Guys
I have 2 samsung Tv
The QLED one crashes on UHD but if I persevere I can get to the end
Other TV not effected
So I am thinking its a samsung model issue
I have tried all the recommended things even I player beta version still same issue so it's only effecting my 2023 QLED tv