Apps icon has disappeared after software update

[LarryPilkington]

I have a Samsung QN9OC. It did a software update yesterday and now the my apps icon has disappeared. There no longer appears to be any facility to search for apps in the app store. Anyone else having this issue or have a fix? As usual Samsung support on Twitter have been no help. 

[PaulM1]

Hi, @LarryPilkington. That's a strange issue that you've encountered. You mentioned that you have already reached out to one of our Support Teams about this. Which steps have been suggested and, more pertinently, which steps have you tried thus far?

[LarryPilkington]

they said to go to home and the magnify glass on the left. However I can't work out how to access the actual app store. Why is there no longer a my apps icon?

[AndrewL]

@LarryPilkington: If you head to Home > Apps (tab at the top of the Home page) > Scroll down > Genre, then you should find all available apps grouped here (Videos, Sports, Games, Lifestyle etc). If you can't find what you're looking for, then please utilise the Search function on the left side of the screen.

[Enricocd]

I'm facing the same issue since today. Missing apps icon and access to app store. Do we have a solution for this issue?

[Matt W1]

i am having the same issue....  how can we get samsung to fix this????

Going to the genre portion does work... there is 1000 of apps and they arranged in no order.

[Stegosaur]

Trying to follow your advice, but my Samsung TV no longer shows an “App” icon at all, neither at the top of the Home page, nor anywhere in the line of apps. Soft reset didn’t work. 2-minute hard reset didn’t work. Can you help?

[Stegosaur]

Same problem here.

[Andy 1]

I am having the same issue with a brand new Samsung 75" Q70D QLED. It is the actual Samsung Apps icon that is missing. Hoping there is an easy fix. 

[fawbs]

Yep, same. CU7020.  Brand new today, updated the firmware/software/oneui now the apps icon has disappeared, with no way to browse/install apps! Incredible that Samsung haven't bothered to resolve this in two months 😞