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Amazon Video problem

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I purchased a series 6 UE65MU6400 TVs in June. I have just purchased Amazon Prime but when I access the App on the TVs, I get no sound - picture is fine. Don't think I get any sound on the Apps. I have checked to see if I need a firmware update but the message is that everything is up to date. Any solutions?

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Explorer

Hi. I had the same problem. My Samsung is run through a a/v receiver which had only one set of speakers switched on. Try that. 

Or are all the connections plugged in properly?

Hope this helps.

Gordon

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