14-02-2021 07:22 PM
All4 has stopped working on Friday. I get to choose a programme but then goes blank. It was working fine until Friday. Tried reinstalling, logging out and in, nothing. Any suggestions please?
14-02-2021 08:08 PM
14-02-2021 08:33 PM
We only got the tv about 6 months ago. All4 was working fine till Friday night. It’s a URU7100
15-02-2021 01:29 PM
15-02-2021 03:15 PM
@Alib200 1374.0 is the latest update which became available December 2020, see here and download to USB as @antikythera suggested. https://www.samsung.com/uk/support/model/UE50RU7100KXXU/ This is certainly advisable as first step, updates are often available via this method before OTA.
If that does not fix the issue would suggest Smart Hub Reset followed by Factory Reset, Restarting Router if necessary.
For reference some questions/answers about All4 can be found here :
https://www.channel4.com/4viewers/faqs/category/36/device_used/386
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
16-02-2021 08:03 PM
Thank you. Do I just download it and put it in the Tv?
17-02-2021 10:43 AM
We have the same issue, & have contacted the All 4help line twice, plus the Samsung online chat.
We have done all the resets etc, but nothing has made any difference. All other apps are working fine.
Our TV is a 2017 model & is not one that is no longer supported.
I tried viewing directly through the internet on the TV with the same results.
it shows all the adverts but then the screen goes black!
Any ideas?
17-02-2021 10:44 AM
I’ve not had any luck, did your just stop suddenly? It was absolutely fine till last Friday. No problem with any other channels.
17-02-2021 10:45 AM
I’ve not had any luck, did your just stop suddenly? It was absolutely fine till last Friday. No problem with any other channels
17-02-2021 10:51 AM
Yes exactly, All4 works on iPad,but not Tv